At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service every day.
- Company: Join The Best Connection, a dynamic company focused on excellence.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for growth.
- Other info: Work in a supportive environment with early finishes on Fridays!
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Best Connection are looking for a Customer Service Team Leader for a client in Chorley.
Job Role:
- Supervise, motivate, and support a team of customer service advisors to deliver outstanding service
- Monitor individual and team performance against KPIs and service standards
- Provide regular coaching, feedback, and development opportunities to team members
- Conduct performance reviews, one-to-ones, and team meetings
- Maintain up-to-date knowledge of products, services, and internal systems
- Identify process improvements and contribute to customer service strategy
- Ensure compliance with company policies and customer service standards
- Dealing with different customer queries every day
- Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
- Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
- Demonstrate high quality customer service.
The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best customer service whilst keeping up with business requirements in a good time-keeping, organised manner.
Shifts:
- 08.00-16.30
- 09.00-17.30
- 09.30-18.00
- Finishing early on Fridays.
- Occasional O/T on Saturdays.
Requirements:
- Proven experience in a customer service environment, ideally in a supervisory or leadership role
- Strong communication and interpersonal skills
- Ability to lead by example and create a positive, high-performing team culture
- Skilled in handling customer complaints and resolving problems effectively
- Competent with CRM systems, reporting tools, and Microsoft Office
- Organised, adaptable, and able to manage multiple priorities
- A proactive and customer-focused mindset
If you are interested in this role please apply with your CV, or call us to discuss further.
Customer Service Team Leader in Chorley employer: The Best Connection
The Best Connection is an exceptional employer, offering a dynamic work environment in Chorley where you can thrive as a Customer Service Team Leader. With a strong focus on employee development, we provide regular coaching and performance reviews to help you grow your skills while fostering a supportive team culture that values outstanding customer service. Enjoy the benefits of flexible shifts, early finishes on Fridays, and the opportunity to make a meaningful impact in a role that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Chorley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on how you can demonstrate your leadership experience and customer service expertise. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Team Leader in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your supervisory experience and any achievements in customer service to grab our attention!
Showcase Your Leadership Skills:In your application, don’t shy away from sharing examples of how you've motivated and supported a team. We love to see candidates who can lead by example and create a positive team culture.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your contact details are easy to find. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Best Connection
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services. Brush up on their customer service standards and any recent news about them. This shows you’re genuinely interested and prepared to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and supported your team in previous roles. Think about specific situations where you’ve provided coaching or resolved conflicts. This will demonstrate your ability to create a positive team culture.
✨Be Ready for Role-Play
Expect to handle some customer scenarios during the interview. Practise how you would deal with difficult customers or complaints. This will help you showcase your problem-solving skills and customer-focused mindset.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, KPIs, and how success is measured. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.
