Location: Burton upon Trent
Contract: Temp to Perm
Shift: Rotational / Days
Pay Rate: £13.23 per hour
About the Role
As a Store to Home Clerk, you will play a key role in delivering outstanding customer service, ensuring customer queries and requests are managed efficiently from start to finish.
Working within a fast-paced team environment, you'll liaise with customers, colleagues, and third-party networks to ensure service levels and key performance targets are consistently achieved.
Key Responsibilities
- Answer incoming calls in line with SLA requirements and resolve customer queries efficiently.
- Manage customer calls and emails through to successful completion.
- Liaise with and chase information from third-party networks.
- Maintain and update spreadsheets accurately as required.
- Ensure all paperwork is received, processed, and delivered within agreed KPI/SLA targets.
- Follow company procedures and report any incidents of non-compliance.
- Collaborate with colleagues to provide an exceptional customer experience.
What We're Looking For
We're seeking a motivated and organised individual who thrives in a busy environment.
Essential Skills & Experience
- Previous Customer Service experience or NVQ Level 3 in Customer Service.
- Strong communication skills, both written and verbal.
- Excellent organisational skills with keen attention to detail.
- Ability to prioritise workload and take ownership of tasks.
- A positive team-player attitude.
- GCSE level education (or equivalent).
- Good knowledge of Microsoft Office applications.
- Proficient in Microsoft Excel.
Why Join?
Our client truly values their people and offers a friendly, supportive, and safety-first working environment.
Benefits Include
- Genuine career progression opportunities.
- Ongoing training and development.
- Multi-skilling and personal growth opportunities.
- Supportive team culture.
- Dynamic and rewarding workplace.
- Temp-to-perm opportunity with long-term prospects.
Equality & Inclusion
Our client is committed to creating an inclusive workplace where everyone feels valued, respected, and supported. They welcome applications from all backgrounds and are proud of the diverse workforce that contributes to their success.
Admin Clerk in Burton upon Trent employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
