At a Glance
- Tasks: Support field operatives and manage customer queries in a busy service centre.
- Company: Join a well-established operation with a supportive team culture.
- Benefits: Long-term work, training opportunities, on-site parking, and competitive pay.
- Other info: Dynamic environment with opportunities for growth in a fast-paced setting.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Customer-focused, organised, with good IT and communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Customer Service Centre Administrator
Location: Bolton (BL5)
Shift Pattern: 4 On / 4 Off
Hours: 07:00 - 19:00 (subject to change based on business needs)
Competitive Pay Rate
Long-Term Opportunity
Join a Busy Customer Service & Distribution Operation!
The Best Connection is currently recruiting for a Customer Service Centre Administrator to join a well‑established operation based in Bolton (BL5). This is an excellent opportunity for an organised and customer‑focused individual to become part of a supportive team, providing essential administrative support to field operatives and helping ensure outstanding service is delivered to customers.
Key Responsibilities
- Supporting field operatives assigned to the Customer Service Centre (CSC) to ensure maximum efficiency and performance.
- Acting as the first point of contact for internal and external customer queries via telephone and email.
- Managing customer enquiries and following processes to ensure resolutions are achieved within agreed Service Level Agreements (SLAs).
- Maintaining accurate records and updating systems and documentation throughout the enquiry process.
- Communicating effectively with field operatives and central support teams to ensure accurate information is shared and recorded.
- Handling general administration duties, including:
- Filing and record keeping
- Processing correspondence
- Telephone‑based customer support
- Generating reports
- Updating internal systems
- Supporting the day‑to‑day operations of the Distribution Centre.
- Contributing to a positive working environment focused on continuous improvement and colleague engagement.
What We're Looking For
- Customer‑focused with a professional and positive approach.
- Strong attention to detail.
- Good IT skills, including Microsoft Excel and Word.
- Excellent communication skills, both written and verbal.
- Strong planning and organisational abilities.
- Ability to work independently and as part of a team.
- Previous administrative experience, including:
- Data entry
- Filing
- Record keeping
- Report generation
- Knowledge of warehouse and distribution operations would be advantageous.
- Reliable, organised and able to work in a fast‑paced environment.
Benefits
- Long‑term ongoing work
- Supportive team environment
- Training and development opportunities
- On‑site parking
- Opportunity to gain experience within a growing business
- Competitive rates of pay
The Best Connection is acting as an Employment Business in relation to this vacancy.
Customer Service / Administrator in Bolton employer: The Best Connection
The Best Connection is an excellent employer for Warehouse Operatives in Guildford, offering competitive pay and a supportive work culture that values teamwork and individual growth. With immediate start positions available, employees benefit from flexible shift patterns and opportunities to develop their skills in a dynamic environment, making it a rewarding place to build a career.
