Customer Service Agent
Rotherham (Goldthorpe)
£13.25 per hour
Monday to Friday, 8:00am - 5:00pm
The Best Connection are recruiting on behalf of client for a Customer Service Agent to join their busy Call Centre team in Rotherham.
This is an excellent opportunity for someone with customer service or call centre experience to join a well-established company. The role involves supporting customers with orders, resolving queries and helping them transition to a new online ordering platform.
Duties will include:
- Handling inbound customer calls and email enquiries
- Processing customer orders and dealing with order queries
- Assisting customers with account registrations and password resets
- Guiding customers through the online self-service ordering platform
- Troubleshooting basic system issues and providing solutions
- Encouraging customers to use the online ordering system
- Updating customer records accurately
- Escalating unresolved issues where required
- Providing a high level of customer service at all times
- Processing orders manually for customers not yet using the online platform
The successful candidate will have:
- Previous customer service or call centre experience
- Excellent communication and telephone skills
- Good IT skills and confidence using computer systems
- Strong problem-solving abilities
- A positive and professional attitude
- Good attention to detail
- The ability to work in a fast-paced environment
- Experience using CRM or order management systems would be advantageous
Benefits of working for The Best Connection:
- Ongoing assignments throughout 2026
- Online registration
- Flexible working options
- 28 days paid holiday (accrual basis)
- Personal Accident Insurance
- Overtime opportunities
- Online payslips
- Contributory pension scheme
- PAYE payroll with no administration fees
The Best Connection is acting as an Employment Business in relation to this vacancy.
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Customer Service Agent in Barnsley employer: The Best Connection
Join a well-established company in Dartford that values its employees and fosters a supportive work culture. With competitive pay rates and a commitment to health and safety, we offer opportunities for professional growth and development within the warehouse and logistics sector. Our team-oriented environment ensures that every employee feels valued and empowered to contribute to our success.
