We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and successful automotive dealership. This is an excellent opportunity for someone with strong communication skills, a passion for customer service, and experience within the motor trade.
As the first point of contact for customers, you will play a vital role in delivering an exceptional customer journey from booking through to vehicle collection. You will liaise between customers and the workshop, ensuring all service and repair work is communicated effectively and completed to the highest standard.
Key Responsibilities
- Greeting customers and providing a professional, friendly service at all times
- Managing vehicle service and repair bookings
- Accurately recording customer concerns and vehicle requirements
- Liaising with workshop technicians regarding vehicle progress and repair updates
- Keeping customers informed throughout the service process
- Preparing estimates, quotations, and invoices
- Upselling additional products and services where appropriate
- Managing warranty and service plan claims
- Ensuring all documentation is completed accurately and in line with company procedures
- Handling customer queries and resolving any issues promptly and professionally
- Maintaining strong relationships with both new and existing customers
Candidate Requirements
- Previous experience as a Service Advisor within the automotive industry is preferred
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Ability to work efficiently in a fast-paced dealership or workshop environment
- Computer literate with experience using dealer management systems beneficial
- Professional and confident telephone manner
- Ability to build rapport with customers and colleagues alike
Hours:
Monday to Friday 8am to 6pm and 8am to 1pm Saturday (1 in 4)
Service Advisor in Worthing employer: THE BEST CONNECTION GROUP
Join our dynamic team as a Class 2 Driver in Norwich, where we prioritise flexibility and work-life balance with ad hoc shifts that fit your schedule. Enjoy a supportive work culture that values teamwork and offers opportunities for personal growth, all while delivering essential DIY products to our community. With competitive pay and a commitment to employee well-being, we are an excellent employer for those seeking meaningful and rewarding work.
