Customer Service Executive in Redditch

Fantastic opportunity available, we are recruiting for six Customer service executives to join their exciting and expanding team! £13.00 per hour. Located on velocity way Redditch.

Main Purpose of the Role;

• The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.

Responsibilities and duties;

• Resolving and responding queries via email or live chat messenger in a professional and timely manner
• Responding to queries about products
• Liaise with buying department to understand when stock is due in
• Liaise with warehouse department to understand when orders will be sent out
• Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
• Refer unsolved queries to the manager
• Adhere to confidentiality / GDPR
• Give recommendations for the website/ customer service department
• Deliver excellent customer service

Experience required;

• Customer service and admin experience
• IT literacy across systems, websites and office programmes
• Organised, with excellent attention to detail
• Strong written communication skills
• Trustworthy and understanding of confidentiality issues
• High level of concentration
• Strong communication skills
• Professional, tactful and friendly attitude
• Excellent team working skills

Working hours/Pay rates / Benefits of position;

• 09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.
• £13.00 per hour
• Working in a modern, vibrant state of the art facility
• Breakout rooms - Relax in style during your breaks!
• Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks