Call Handler in Mansfield

We are currently recruiting for a Call Handler to join a busy and friendly team in the Mansfield area.

The successful candidate will be responsible for handling a range of customer enquiries, providing support and ensuring all queries are dealt with efficiently and professionally.

Key responsibilities will include:

• Handling incoming and outgoing telephone calls.




• Responding to customer enquiries and resolving queries where possible.




• Escalating more complex issues to the relevant departments.




• Completing data entry and updating internal systems.




• Communicating with customers via live chat.




• Liaising with different departments to ensure queries are handled effectively.




• Providing general administrative support when required.

The ideal candidate will have:

• Previous experience in a telephone-based or customer service role.




• Good communication and problem-solving skills.




• A confident and professional telephone manner.




• The ability to build positive relationships with customers.




• Good IT skills and confidence using computer systems.




• A reliable, punctual and organised approach to work.




• The ability to work effectively in a busy environment.

Working hours and pay:

• Monday to Friday, 9am - 5pm.




• 37.5 hours per week.




• Starting pay rate of £13.00 per hour.