Customer Support Advisor - Coventry CV6
Pay: £14.88 per hour
We are currently recruiting for a Customer Support Advisor to join a busy customer support team based in Coventry CV6.
The Role:
- Respond to customer queries regarding deliveries and services
- Provide friendly and professional first-line customer support
- Accurately log and categorise customer interactions
- Carry out customer verification and security checks
- Identify and escape queries where required
- Work towards individual and team KPIs
- Attend regular training and team meetings
- Take ownership of customer queries and provide a high standard of service
Hours:
- 37.5 hours per week
- Monday to Friday
- Weekends worked on a rotational basis
About You:
- At least 12 months' experience in a similar customer service environment
- Strong communication skills
- Customer-focused with a professional and positive attitude
- Able to multitask, prioritise and work under pressure
- Good attention to detail
- Computer literate with knowledge of MS Office
- Organised and self-disciplined
- Able to work well as part of a team
- Experience handling customer complaints or working in a B2B environment is desirable
Location:
Location: Coventry, CV6
Pay: £14.88 per hour
Customer Support Advisor in Coventry employer: THE BEST CONNECTION GROUP
Join our dynamic team as a Class 2 Driver in Norwich, where we prioritise flexibility and work-life balance with ad hoc shifts that fit your schedule. Enjoy a supportive work culture that values teamwork and offers opportunities for personal growth, all while delivering essential DIY products to our community. With competitive pay and a commitment to employee well-being, we are an excellent employer for those seeking meaningful and rewarding work.
