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For Companies At a Glance
- Tasks: Lead and develop operational teams to ensure efficient service delivery.
- Company: Join a dynamic digital services company in Wolverhampton.
- Benefits: Enjoy a competitive salary, generous leave, and great perks.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Proven leadership experience and strong people management skills required.
- Other info: Be part of a supportive culture focused on continuous improvement.
The predicted salary is between 55000 - 60000 £ per year.
Location: Wolverhampton
Hours: Monday to Friday, 08:00-16:00
Salary: £55,000-£60,000 per annum + car allowance
Contract: Permanent, Full Time
The Best Connection are recruiting an experienced Operations Manager on behalf of our digital services client, based at their Wolverhampton site.
The Role
As Operations Manager, you will take full accountability for service delivery across your site(s), ensuring operations run safely, efficiently and in line with customer SLAs, quality standards and business objectives. You will lead and develop operational teams, manage performance and budgets, and act as a key link between senior leadership, colleagues and stakeholders. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced operational environment and is passionate about continuous improvement.
Key Responsibilities
- Full responsibility for service delivery, operations and performance across the site
- Lead, coach and develop managers and operational teams
- Ensure customer requests are delivered accurately and on time
- Drive continuous improvement, efficiency, cost control and revenue opportunities
- Own site P&L and manage budgets against forecast
- Build and maintain strong internal and external stakeholder relationships
- Ensure compliance with SOPs, audits and regulatory requirements
Health & Safety & Compliance
- Accountable for site health & safety, security and critical infrastructure
- Ensure all colleagues are trained and compliant with H&S standards
- Lead on audits and maintain ISO and accreditation compliance
- Promote a strong safety culture and colleague wellbeing
Reporting
- Deliver accurate and timely management information
- Report on budgets, absence, incidents and operational performance
About You
Essential:
- Proven experience leading and developing operational teams
- Coaching-style leadership with strong people management skills
- Data-driven decision maker with strong commercial awareness
- Excellent communication and organisational skills
- Experience driving change and continuous improvement
Desirable:
- Leadership & Management qualification (or equivalent)
- IOSH qualification (or willingness to train)
Benefits Package
- Life assurance
- Annual leave starting at 20 days, increasing to 25 days, plus bank holidays
- Contributory pension scheme
- Share save scheme
- Paid volunteering day
- Long service recognition
- Eyecare vouchers
- Retail discounts
- Family leave
- Employee Assistance Programme
What’s on Offer
- Competitive salary of £55,000-£60,000
- Car allowance
- Permanent, full‑time role
- Excellent benefits package
- Opportunity to play a key role in a growing and essential operation
Operations Manager in Wolverhampton employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too. Tailor your answers to reflect their values and how you can drive continuous improvement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to articulate your experience in leading operational teams and managing performance under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and how you can contribute to their success in service delivery.
We think you need these skills to ace Operations Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational management experience, as well as any achievements that demonstrate your ability to drive continuous improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Manager role. Mention specific examples of how you've led teams and improved operations in previous roles.
Showcase Your Data Skills: Since this role requires a data-driven decision maker, be sure to include any relevant experience with data analysis or performance reporting. This will show us that you can manage budgets and drive efficiency effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at The Best Connection Group Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a digital services environment. Familiarise yourself with the company's service delivery processes, customer SLAs, and any recent changes in their operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your coaching-style leadership approach. Think of specific examples where you've successfully led and developed teams, managed performance, or driven change. Highlight how you foster a strong safety culture and ensure compliance with health and safety standards, as this is crucial for the role.
✨Prepare for Data-Driven Discussions
Since the role requires a data-driven decision maker, come equipped with examples of how you've used data to improve operational efficiency or manage budgets. Be ready to discuss your experience with P&L ownership and how you've identified revenue opportunities in past roles.
✨Build Rapport with Stakeholders
Strong internal and external stakeholder relationships are key for an Operations Manager. Think about how you've built these relationships in the past and be ready to share your strategies. During the interview, engage with your interviewers and ask insightful questions to show your interest in collaboration and communication.
