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For Companies At a Glance
- Tasks: Manage customer service calls and resolve equipment issues in a dynamic environment.
- Company: Join a well-established company with a focus on excellent customer service.
- Benefits: Earn £13.28 per hour, enjoy weekly pay, and receive 28 days paid annual leave.
- Other info: Flexible shifts available, including weekends, with opportunities for overtime.
- Why this job: Perfect for problem-solvers who thrive in a flexible and fast-paced setting.
- Qualifications: Strong communication skills and ability to handle multiple enquiries efficiently.
The predicted salary is between 27500 - 27500 £ per year.
Our client, a well-established company, is looking for a Technical Service Executive to join their customer service team. This role is perfect for someone who enjoys problem-solving, delivering excellent customer service, and working in a dynamic environment.
Key Responsibilities
- Manage inbound and outbound customer service calls
- Handle equipment breakdowns, parts orders, and complaints
- Maximise First Line Resolution to reduce overhead costs and improve customer satisfaction
- Maintain accurate records of enquiries and resolutions
- Adapt to weekly changing shifts and flexible working patterns
Requirements
- Excellent communication and customer service skills
- Ability to manage multiple enquiries efficiently
- Flexible and available to work 5 days over 7, including weekends
- Comfortable working varying shifts between 08:00 - 20:00 (Mon-Sat) and 09:00 - 17:00 (Sun)
Pay
£13.28 per hour. Overtime after 37.5 hours worked, £19.92 per hour.
Benefits of Working with The Best Connection
- Weekly pay - every Friday
- Online payslips
- Pension contribution
- Ongoing temporary assignment
- 28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)
Technical Services Executive employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Executive
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills and interests. Plus, it keeps everything organised and increases your chances of landing that job!
We think you need these skills to ace Technical Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and problem-solving abilities. We want to see how you can manage multiple enquiries efficiently, so don’t hold back on showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Executive role. Mention your flexibility with shifts and your passion for delivering excellent customer service.
Show Off Your Communication Skills: Since this role involves handling calls and managing complaints, we’d love to see examples of your communication prowess. Whether it’s in your CV or cover letter, let us know how you’ve successfully resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application better!
How to prepare for a job interview at The Best Connection Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Technical Services Executive. Brush up on common customer service scenarios, especially those involving equipment breakdowns and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to manage multiple enquiries efficiently.
✨Flexibility is Key
The job requires adaptability to changing shifts, so be ready to discuss your availability. Highlight any previous experience working flexible hours or managing varying schedules. This shows that you're not just aware of the requirements but are also willing to meet them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of equipment you'll be dealing with, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you gauge if it's the right fit for you.