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- Tasks: Be the first point of contact for customers and coordinate repairs with engineers.
- Company: Join a dynamic team in Worthing with a focus on customer service.
- Benefits: Competitive pay, full training, and potential for career growth.
- Other info: Temp-to-perm position with Monday to Friday hours.
- Why this job: Perfect for those seeking a fast-paced role with real impact.
- Qualifications: Good organisational skills and some IT experience preferred.
The predicted salary is between 26500 - 27500 £ per year.
We are currently looking for a confident individual to join our client's busy desk in Worthing. This role includes taking calls and receiving emails from customers to report faulty equipment and coordinate the repairs by liaising with engineers and tracking the progress of each case. This can be a fast‑paced role and we are preferably looking for someone with past IT experience.
Key responsibilities:
- First point of contact on telephones and emails
- Raising jobs on their dedicated software, ensuring all information is logged and submitting to the dedicated contractor to complete
- Processing and checking completed paperwork from engineers, installation teams and deliveries
- Raising relevant paperwork for the warehouse to pick and dispatch goods
- Calling stores to arrange access for deliveries, collections and engineer attendance
The ideal candidate must have good organisational skills and will be able to multitask. Full training will be provided for this role. This is a temp‑to‑perm position and is a great opportunity for someone looking for a career.
Hours: Monday to Friday, 9am-5pm. This includes covering an on‑call service on a rota basis (this will be discussed further).
Pay: From £12.71ph (to be reviewed after probationary period of 3 months).
For more information please contact Grace or Tim at The Best Connection Worthing.
Operations Desk Assistant employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Desk Assistant
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Brush up on your IT knowledge and be ready to chat about how you've handled similar situations in the past. We want to see that you can keep up with the fast-paced environment!
✨Tip Number 2
Practice your phone etiquette! Since you'll be the first point of contact, it’s crucial to sound confident and friendly. We suggest doing some mock calls with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks at once. We love to see candidates who can juggle responsibilities like a pro, especially when it comes to coordinating repairs and tracking progress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to jump into a temp-to-perm position like this one.
We think you need these skills to ace Operations Desk Assistant
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role involves being the first point of contact for customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively handle calls and emails.
Highlight Relevant Experience: If you've got past IT experience, don’t hold back! Mention any relevant roles or tasks you've handled that relate to coordinating repairs or managing customer queries. This will show us you're a great fit for the fast-paced environment.
Be Organised in Your Application: Just like the role requires good organisational skills, your application should reflect that. Structure your CV and cover letter neatly, making it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Best Connection Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Desk Assistant. Familiarise yourself with the key tasks like taking calls, raising jobs on software, and coordinating repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since past IT experience is preferred, be ready to discuss any relevant skills or experiences you have. Think about specific examples where you've successfully handled technical issues or used software to manage tasks. This will highlight your capability to thrive in a fast-paced environment.
✨Practice Multitasking Scenarios
Given the nature of the role, it's crucial to showcase your organisational skills and ability to multitask. Prepare for situational questions where you might need to juggle multiple tasks at once. You could even practice with a friend by simulating a busy desk environment to get comfortable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.