Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers at Stansted Airport, providing legendary customer service and support.
- Company: Join a global company with a focus on teamwork and customer care.
- Benefits: Earn £13.37 per hour, enjoy flexible shifts, and receive free training and uniform.
- Why this job: Make a difference in passengers' journeys while gaining valuable experience in a dynamic environment.
- Qualifications: No experience needed; just bring your excellent communication and customer service skills.
- Other info: Ongoing opportunities with potential for permanent roles and great employee benefits.
Overview
FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT
Airport Check in Host Required
We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!
Pay: £13.37 per hour
Hours: Two different shift times available: 17:30 – 04:00 or 10:00 – 20:30, Shift length is 10 and a half hours with a 30 min lunch break.
Shift Rotation: 4 on 4 off
Location: Stansted Airport (CM24 1QW)
Duration: Ongoing, Temp to Perm Opportunities
Benefits
- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support
Main Duties & Responsibilities
- To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Assign tasks to team members.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments where needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.
Person Specification & Requirements
- 5 years\’ worth of references (Our dedicated team will obtain them for you!)
- Be willing to apply for a DBS Check (Paid for by us!)
- Ability to complete a GSAT (Paid for by us!)
- Excellent customer service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills
If you are interested in the above role, please apply or call us on 01245 349015.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)
#J-18808-Ljbffr
Host Role employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Role
✨Tip Number 1
Get to know the company! Research Stansted Airport and the global company behind this role. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing legendary service, think of scenarios where you might need to handle difficult passengers. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be flexible with your availability! The job requires shift work, so showing that you can adapt to different hours will make you a more attractive candidate. Highlight your flexibility in conversations with recruiters.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Host Role
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Host role. We want to see how you can bring legendary service to our passengers!
Show Off Your Customer Service Skills: Since this role is all about assisting passengers, emphasise any previous experience in customer service. We love seeing examples of how you've handled tricky situations or provided excellent support.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you're a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Stansted Airport.
How to prepare for a job interview at The Best Connection Group Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Airport Check-in Host. Familiarise yourself with the key duties like greeting passengers, providing assistance, and ensuring high standards of service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, think of examples from your past experiences where you've provided outstanding service. Even if you don't have direct experience, consider situations where you've helped others or resolved issues. Be ready to share these stories during your interview!
✨Demonstrate Flexibility and Teamwork
The job requires flexibility with shifts and working as part of a team. Be prepared to discuss how you've adapted to changing situations in the past and how you work well with others. Highlight any experiences where you've collaborated effectively to achieve a common goal.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Check-in Host. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
