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- Tasks: Assist customers with delivery updates and ensure top-notch service.
- Company: Join The Best Connection Group Limited, a leader in customer support.
- Benefits: Enjoy competitive pay, holiday accrual, and awesome perks.
- Other info: Work Monday to Friday with great career growth potential.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26400 - 26400 £ per year.
The Best Connection Group Limited is seeking a Customer Service Advisor in Gateshead. In this role, you will be responsible for calling customers to advise on delivery times, confirming access details, and providing excellent customer service.
Working hours are Monday to Friday from 8:00am to 4:30pm, with a pay rate of £12.71 per hour.
Benefits include:
- Holiday accrual
- Pension provision
- Personal accident insurance
- Online payslips
- On-site parking
- Weekly pay
- Access to the 'Perks at Work' scheme
Delivery Coordination & Customer Support Advisor in Gateshead employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordination & Customer Support Advisor in Gateshead
✨Tip Number 1
Make sure you research The Best Connection Group Limited before your interview. Knowing their values and how they operate will help us tailor our answers to show we're the perfect fit for their team.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. We can role-play with a friend or use online resources to get comfortable with handling delivery queries and providing top-notch support.
✨Tip Number 3
When you're on the call, remember to smile! It sounds silly, but it really does come through in your voice. We want to convey warmth and professionalism, especially when discussing delivery times and access details.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace Delivery Coordination & Customer Support Advisor in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Coordination & Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for.
Show Off Your Communication Skills: Since this role involves calling customers, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling customer queries.
Be Enthusiastic!: Let your passion for customer service shine through in your application. We love candidates who are excited about helping others and providing excellent service, so make sure to convey that enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at The Best Connection Group Limited
✨Know the Company
Before your interview, take some time to research The Best Connection Group Limited. Understand their values, mission, and what they do. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Delivery Coordination & Customer Support Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview experience.
✨Prepare for Scenario Questions
Expect questions that assess how you handle customer service situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly for your interview to convey professionalism. Also, make sure to arrive on time—aim to be there at least 10 minutes early. This shows respect for the interviewer's time and sets a positive tone for the meeting.