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- Tasks: Call customers to confirm delivery times and provide top-notch support.
- Company: Join The Best Connection Group Limited, a leader in customer service.
- Benefits: Enjoy £12.71/hour, holiday pay, pension, and weekly pay.
- Other info: Work Monday to Friday with great perks and a supportive team.
- Why this job: Make a difference by helping customers and ensuring smooth deliveries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26400 - 26400 £ per year.
The Best Connection Group Limited is seeking a Customer Service Advisor in Gateshead. In this role, you will be responsible for calling customers to advise on delivery times, confirming access details, and providing excellent customer service.
Working hours are Monday to Friday from 8:00am to 4:30pm, with a pay rate of £12.71 per hour.
Benefits include:
- Holiday accrual
- Pension provision
- Personal accident insurance
- Online payslips
- On-site parking
- Weekly pay
- Access to the 'Perks at Work' scheme
Delivery Coordination & Customer Support Advisor employer: The Best Connection Group Limited
Contact Detail:
The Best Connection Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordination & Customer Support Advisor
✨Tip Number 1
Make sure you know the ins and outs of delivery coordination. Brush up on your communication skills because you'll be chatting with customers about their delivery times and access details. We want to see you shine in those conversations!
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you handle tricky customer queries or complaints. This will help you feel more confident when it comes to providing that excellent service we all strive for.
✨Tip Number 3
Don’t forget to research The Best Connection Group Limited! Knowing their values and what they stand for can give you a leg up during interviews. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Delivery Coordination & Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Delivery Coordination & Customer Support Advisor role. We love a bit of personality, so let your enthusiasm for the job come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be advising customers on delivery times!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Best Connection Group Limited
✨Know the Company
Before your interview, take some time to research The Best Connection Group Limited. Understand their values, mission, and what they do. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Delivery Coordination & Customer Support Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview experience.
✨Prepare for Scenario Questions
Expect questions that assess how you handle customer service situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly for your interview to convey professionalism. Also, make sure to arrive on time—aim for at least 10 minutes early. This shows respect for the interviewer's time and sets a positive tone for the meeting.