Customer Service Administrator (Temporary Contract until January 2027)
On-site | Full Time | 8:30am to 5pm Monday to Friday
£13.85 per hour
Paddock Wood, Kent
About the role
The Best Connection are looking for a proactive and enthusiastic Customer Service Administrator to join our clients team during our busiest period of the year. This is a hands-on role supporting customers with day-to-day order and delivery queries while helping to ensure an excellent customer experience.
This is an ideal opportunity for someone who enjoys problem-solving, is highly organised, and is happy to roll up their sleeves and support the wider team when needed.
Key Responsibilities
- Respond to customer enquiries via email, phone, and internal systems.
- Track and investigate customer orders and delivery issues.
- Liaise with carriers and internal departments to obtain updates and resolve issues.
- Maintain accurate records within customer service systems.
- Provide timely updates to customers and ensure issues are followed through to resolution.
- Support the wider customer service and operations teams during peak periods.
- Assist with general administrative duties as required.
What We're Looking For
- Previous customer service or administration experience preferred.
- Strong computer literacy and confidence using multiple systems and Microsoft Office applications.
- Excellent written and verbal communication skills.
- Organised with strong attention to detail.
- Ability to prioritise workload and work in a fast-paced environment.
- Positive, proactive attitude with a willingness to get involved wherever needed.
- Reliable team player with a flexible approach to work.
What We Offer
- Opportunity to join a growing and fast-paced business.
- Valuable experience within e-commerce and logistics.
- Full Training
- Opportunity to be considered for a permanent position, subject to business needs and performance.
The Best Connection is acting as an Employment Business in relation to this vacancy.
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Customer Service Administrator employer: The Best Connection Group Limited
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Contact Details:
The Best Connection Group Limited Recruitment Team
