Customer Service Representative - Radcliffe
The Best Connection Bolton is delighted to recruit on behalf of our long-standing client, a leading logistics company that supplies one of the UK's largest supermarket chains!
We are looking for an experienced Customer Service Representative to join their friendly and fast-paced team. This is a fantastic opportunity to work within a busy logistics operation, liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times.
- Act as the first point of contact for customers via phone, email, and internal systems
- Communicate with various customer sites and departments to resolve queries efficiently
- Handle customer issues, complaints, and service challenges professionally and effectively
- Investigate problems, identify solutions, and take ownership of issues through to resolution
- Liaise with stores, transport teams, and internal departments to ensure smooth operations
- Accurately document customer interactions, queries, and resolutions
- Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy
- Carry out data input and administrative tasks whilst ensuring attention to detail at all times
- Follow company policies, procedures, and office code of conduct standards professionally
- Work collaboratively with colleagues to deliver an excellent customer experience
Training: Monday to Friday, 09:00 - 17:00 (first 2 weeks) then you will be placed onto a
4 on 4 off shift pattern.
Shift Pattern: To be discussed
- Must be flexible to work across 7 days, including weekends, evenings, and holidays where required
- Enhanced rates available for weekend work and overtime
Please note: Holidays are not permitted during peak business periods (for example, December)
Skills & Experience:
- Previous customer service, customer support, or logistics administration experience
- Strong problem-solving abilities with a proactive approach to resolving issues
- Ability to handle complaints and challenging situations professionally and calmly
- Strong data entry skills with excellent attention to detail
- Confident using Microsoft Office, including Excel, Word, and Outlook
- Ability to multitask and prioritise workload in a fast-paced environment
- Able to work independently and as part of a team
- Professional attitude with a commitment to following company procedures and standards
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Customer Service in Bury employer: The Best Connection Group Limited
Join a dynamic distribution company that values its employees and fosters a collaborative work environment. As a Mandarin-Speaking Sales Administrator, you'll benefit from competitive pay, opportunities for professional growth, and a supportive culture that encourages innovation and teamwork. Located in a vibrant area, this role offers the chance to make a meaningful impact while developing your skills in a thriving industry.
Contact Details:
The Best Connection Group Limited Recruitment Team
