At a Glance
- Tasks: Handle customer complaints via calls, emails, and social media with professionalism.
- Company: Join a leading brand known for its friendly team culture.
- Benefits: Earn £15.37 per hour while working weekends only.
- Other info: Perfect role for students seeking weekend work with flexible hours.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of customer complaints experience and strong communication skills.
The predicted salary is between 15 - 15 £ per hour.
Based at our client's Head Office in Milton Keynes, working Saturday and Sunday only. We have an exciting opportunity to join our friendly team in a recognised leading brand. We are looking for an enthusiastic individual with previous experience in a customer complaints related role. The successful candidate will demonstrate first class customer service, an excellent telephone manner, and good organisational skills.
Responsibilities:
- Take complaints from customers via incoming calls, web form or emails via our social media team
- Ensure all communication records are accurate with sufficient detail
- Request relevant information to be completed by customers or franchisees
- Follow up complaints and ensure they are dealt with professionally and timely in line with the department’s service level standard
Qualifications:
- High standard of written and spoken English
- Minimum of 1 year’s experience in the customer complaints field
- Experience using CRM (Customer Relationship Management) systems
- Proven track record of dealing with complaints in difficult situations, in a calm and professional manner
Salary: GBP15.37 per hour.
Weekend Customer Service Assistant employer: The-Best-Connection-Employment-Group
Join our dynamic team at our Head Office in Milton Keynes, where we pride ourselves on fostering a supportive and inclusive work culture. As a Weekend Customer Service Assistant, you'll enjoy competitive pay, flexible weekend hours, and the opportunity to develop your skills in a leading brand known for its commitment to customer satisfaction. We value our employees' growth and provide ample opportunities for professional development within a friendly and collaborative environment.
Contact Details:
The-Best-Connection-Employment-Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Assistant
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they handle customer complaints can give you a leg up. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 2
Practice your phone skills! Since this role involves handling complaints over the phone, try role-playing with a friend. This will help you stay calm and professional when dealing with tricky situations.
✨Tip Number 3
Prepare some examples from your past experience where you successfully resolved customer complaints. This will demonstrate your ability to handle difficult situations and show that you have the right skills for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Weekend Customer Service Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer complaints roles. We want to see how you've handled tricky situations and provided first-class service, so share specific examples that demonstrate your skills.
Keep It Professional Yet Friendly:Since you'll be dealing with customers, it's important to strike the right tone in your application. Use a friendly yet professional voice that reflects our brand's values. Remember, we’re looking for someone who can communicate effectively!
Be Detail-Oriented:Accuracy is key in customer service. When filling out your application, ensure all your information is correct and detailed. This shows us you understand the importance of keeping accurate records, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you're tech-savvy!
How to prepare for a job interview at The-Best-Connection-Employment-Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around handling complaints. Be ready to share specific examples from your past experience where you turned a negative situation into a positive outcome.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, make sure you can discuss any relevant tools you've used. If you know the specific system they use, even better! Highlight how you’ve effectively managed customer interactions in previous roles.
✨Practice Your Telephone Etiquette
As you'll be dealing with customers over the phone, practice your telephone manner. Consider doing mock calls with a friend to ensure you sound friendly, professional, and calm, especially when discussing complaints.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints. Think about how you would handle various scenarios and be ready to explain your thought process clearly and confidently.
