At a Glance
- Tasks: Assist passengers at Stansted Airport, providing legendary service and support.
- Company: Join a global company with a focus on customer care.
- Benefits: Earn £14.12 per hour, enjoy discounted parking, free uniform, and training.
- Other info: Flexible shifts with temp to perm opportunities and great career growth.
- Why this job: No experience needed; full training provided for an exciting airport role.
- Qualifications: Strong communication skills and a polite, professional approach required.
The predicted salary is between 28000 - 30000 € per year.
We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!
Pay: £14.12 per hour
Hours: Shift times available: 17:30 - 04:00, Shift length is 10 and a half hours with a 30 min lunch break. Shift Rotation: 4 on 4 off
Duration: Ongoing, Temp to Perm Opportunities
Additional Benefits of the Role:
- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support
Main Duties & Responsibilities:
- To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained.
- The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Assign tasks to team members.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas.
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments where needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager.
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.
Person Specification & Requirements:
- 5 years' worth of references (Our dedicated team will obtain them for you!)
- Be willing to apply for a DBS Check (Paid for by us!)
- Ability to complete a GSAT (Paid for by us!)
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
- No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Host Role in Stansted Mountfitchet employer: The-Best-Connection-Employment-Group
Join a global leader in passenger assistance at Stansted Airport, where we prioritise employee well-being and growth. Enjoy competitive pay, comprehensive training, and a supportive work culture that values teamwork and exceptional service. With benefits like discounted airport parking, mental health support, and opportunities for permanent roles, this is an ideal place for those seeking meaningful employment in a dynamic environment.
Contact Detail:
The-Best-Connection-Employment-Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Role in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, it’s easier to tailor your approach and stand out.
✨Tip Number 2
Practice your people skills! As a Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at job fairs. They can give you insider tips and might even refer you for the role, which can really help your chances.
✨Tip Number 4
Follow up after applying! A quick email or message shows your enthusiasm for the role. It keeps you on their radar and demonstrates your proactive attitude, which is key for a Host position.
We think you need these skills to ace Host Role in Stansted Mountfitchet
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Host role and how you can bring legendary service to our passengers.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with the duties of the Host role, even if they come from different areas of your life!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The-Best-Connection-Employment-Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Host at the airport. Familiarise yourself with the duties like greeting passengers, operating the check-in desk, and providing legendary service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Host, strong communication is key. During the interview, demonstrate your ability to communicate clearly and politely. You might be asked how you'd handle upset passengers, so think of examples where you've successfully resolved conflicts or provided excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to deal with difficult customers or unexpected challenges. Practising your responses can help you articulate your thought process and show how you would handle similar situations at the airport.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
