At a Glance
- Tasks: Handle customer complaints via calls, emails, and social media with professionalism.
- Company: Join a leading brand known for its friendly team culture.
- Benefits: Earn £15.37 per hour working weekends with flexible hours.
- Other info: Perfect for students seeking weekend work with a reputable company.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of customer complaints experience and strong communication skills.
The predicted salary is between 15 - 15 € per hour.
Customer Care Advisor based at our client's Head Office in Milton Keynes, working Saturday and Sunday only. We have an exciting opportunity to join our friendly team in a recognised leading brand. We are looking for an enthusiastic individual with previous experience in a customer complaints related role. The successful candidate will demonstrate first class customer service, an excellent telephone manner, and good organisational skills.
Responsibilities
- Take complaints from customers via incoming calls, web form or emails via our social media team
- Ensure all communication records are accurate with sufficient detail
- Request relevant information to be completed by customers or franchisees
- Follow up complaints and ensure they are dealt with professionally and timely in line with the department’s service level standard
Qualifications
- High standard of written and spoken English
- Minimum of 1 year’s experience in the customer complaints field
- Experience using CRM (Customer Relationship Management) systems
- Proven track record of dealing with complaints in difficult situations, in a calm and professional manner
Salary: GBP15.37 per hour.
Weekend Customer Service Assistant in Milton Keynes employer: The-Best-Connection-Employment-Group
Join our dynamic team at our Milton Keynes Head Office, where we pride ourselves on fostering a supportive and inclusive work culture. As a Weekend Customer Service Assistant, you'll enjoy competitive pay, flexible weekend hours, and the opportunity to develop your skills in a leading brand known for its commitment to customer satisfaction. We value our employees' growth and provide ample opportunities for professional development within a friendly and collaborative environment.
Contact Detail:
The-Best-Connection-Employment-Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Assistant in Milton Keynes
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer complaints over the phone, get comfortable with common scenarios. Role-play with a friend to boost your confidence and refine your telephone manner.
✨Tip Number 3
Prepare some examples from your past experience where you've successfully dealt with complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Weekend Customer Service Assistant in Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer complaints roles. We want to see how you've handled tricky situations and provided first-class service, so share specific examples that demonstrate your skills.
Keep It Professional and Clear:Since the role requires a high standard of written English, ensure your application is free from typos and grammatical errors. We appreciate clarity, so be concise and to the point while showcasing your personality!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with CRM systems and how you’ve successfully dealt with complaints in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at The-Best-Connection-Employment-Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around handling complaints. Be ready to share specific examples from your past experience where you turned a negative situation into a positive outcome.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, make sure you can discuss any relevant software you've used. If you know the specific system they use, even better! Highlight how you’ve effectively managed customer interactions in previous roles.
✨Practice Your Telephone Etiquette
As you'll be dealing with customers over the phone, practice your telephone manner. Record yourself answering common customer complaints and listen back to ensure you sound calm, professional, and empathetic.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their customer service approach and team dynamics. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
