At a Glance
- Tasks: Assist passengers at Stansted Airport, providing legendary service and support.
- Company: Join a global company with a focus on customer care.
- Benefits: Earn £14.12 per hour, enjoy discounts, free uniform, and mental health support.
- Other info: Flexible shifts with temp to perm opportunities and great career growth.
- Why this job: Gain valuable experience in a dynamic environment with ongoing training.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude.
The predicted salary is between 14 - 14 £ per hour.
We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!
Pay: £14.12 per hour
Hours: Shift times available: 17:30 - 04:00, Shift length is 10 and a half hours with a 30 min lunch break. Shift Rotation: 4 on 4 off
Duration: Ongoing, Temp to Perm Opportunities
Additional Benefits of the Role:
- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support
Main Duties & Responsibilities:
- To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained.
- The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Assign tasks to team members.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas.
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments where needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager.
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.
Person Specification & Requirements:
- 5 years' worth of references (Our dedicated team will obtain them for you!)
- Be willing to apply for a DBS Check (Paid for by us!)
- Ability to complete a GSAT (Paid for by us!)
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Host Role employer: The-Best-Connection-Employment-Group
Join our dynamic team at Stansted Airport as a Host, where you will play a vital role in providing exceptional service to passengers with assistance requirements. We pride ourselves on fostering a supportive work culture that values employee growth, offering comprehensive training and ongoing development opportunities, alongside competitive pay and a range of benefits including discounted airport parking and mental health support. With flexible shift patterns and a commitment to your well-being, this is an excellent opportunity to be part of a global company dedicated to delivering legendary service.
Contact Details:
The-Best-Connection-Employment-Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Role
✨Tip Number 1
Get to know the company! Research Stansted Airport and the role of a Host. Understanding their values and what they look for in candidates can help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing legendary service, think of scenarios where you’ve helped someone or resolved an issue. Be ready to share these stories during your chat with us.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend airport events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our team at Stansted Airport!
We think you need these skills to ace Host Role
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the Host role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your skills that match the job description. Focus on your communication skills and any experience you have with customer service, even if it’s informal!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Host role at Stansted Airport.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with StudySmarter.
How to prepare for a job interview at The-Best-Connection-Employment-Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Host at the airport. Familiarise yourself with the key duties like greeting passengers, providing assistance, and ensuring high standards of service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Host, strong communication is crucial. During the interview, demonstrate your ability to communicate clearly and politely. You might be asked how you would handle upset passengers, so think of examples from your past experiences where you've successfully resolved conflicts or provided excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, you might be asked how you would assist a passenger with special requirements. Think through potential scenarios and prepare your responses, focusing on how you would ensure a smooth and respectful experience for all passengers.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role. Ask about the training process, team dynamics, or how success is measured in the position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
