At a Glance
- Tasks: Support our members with admin tasks and deliver top-notch customer service.
- Company: Join the Berks, Bucks & Oxon Wildlife Trust, dedicated to nature and inclusivity.
- Benefits: Enjoy generous leave, flexible working, and a supportive team culture.
- Other info: Hybrid working available, with opportunities for personal development and wellbeing support.
- Why this job: Make a real difference in wildlife conservation while developing your skills.
- Qualifications: Proficient in IT, with strong attention to detail and communication skills.
The predicted salary is between 19200 - 20170 £ per year.
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
We are looking for an adaptable administrator to join our friendly Membership Team! As a Membership Assistant, you’ll support our members by carrying out a range of administrative tasks, ensuring processes run smoothly, accurately, and efficiently – while delivering a consistently high standard of customer service.
What you’ll be doing:
- Processing new member and supporter details, importing new online memberships and donations
- Welcome letters, cancellation letters, appeal donation acknowledgements, condolence letters, using letter templates and mail merge
- Making up and distributing welcome packs to new members, and Wildlife Watch children’s welcome packs
- Acting as the first point of contact for e-mail, telephone and letter enquiries or complaints
What we’re looking for:
- Proficient IT user (Microsoft Word, Outlook, Excel) and good computer data entry skills
- Excellent attention to detail and organisational skills
- Ability to engage clearly and effectively with others via telephone, written correspondence, and email, adapting approach to different preferences
Salary: £19,200 –£20,170 (pro rata) per annum (FTE £24,000 – £25,213)
Contract: Maternity cover – fixed term until 31 March 2027 with potential to extend
Hours: 28 hours per week, Monday – Thursday. Monday and Wednesdays in the office
Based: Compass House, Farmoor, Oxford with hybrid working
For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive:
- Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
- Enhanced maternity, paternity, and family-friendly policies
- Flexible working to achieve work-life balance
- Salary exchange pension with generous employer contribution
- Learning & Development Programme for all
- Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package – access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
- Salary sacrifice Cycle scheme & Electric Vehicle scheme
- Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development
Membership Assistant in Oxford employer: The Berks, Bucks & Oxon Wildlife Trust
The Berks, Bucks & Oxon Wildlife Trust is an exceptional employer that fosters an inclusive and supportive work environment, where every team member can thrive while contributing to our vision of 'more nature everywhere, for everyone'. As a Membership Assistant, you will enjoy flexible working arrangements, generous leave policies, and a strong focus on employee wellbeing and development, all while being part of a passionate team dedicated to making a positive impact in the community.
Contact Details:
The Berks, Bucks & Oxon Wildlife Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Assistant in Oxford
✨Tip Number 1
Get to know the organisation! Research the Berks, Bucks & Oxon Wildlife Trust and their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Membership Assistant, you'll be engaging with members regularly. Try role-playing common scenarios with friends to boost your confidence in handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the team culture and even share tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our friendly team at the Wildlife Trust!
We think you need these skills to ace Membership Assistant in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the Membership Assistant role. Highlight your administrative skills and customer service experience, as these are key to what we’re looking for!
Show Your Passion for Nature:Since we’re all about ‘more nature everywhere, for everyone’, let your love for wildlife and conservation shine through in your application. Share any relevant experiences or interests that connect you to our mission!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and make sure to proofread for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications. Plus, it’s super easy!
How to prepare for a job interview at The Berks, Bucks & Oxon Wildlife Trust
✨Know the Organisation
Before your interview, take some time to research The Berks, Bucks & Oxon Wildlife Trust. Understand their vision for 'more nature everywhere, for everyone' and think about how your values align with theirs. This will help you demonstrate your genuine interest in the role and the organisation.
✨Showcase Your Admin Skills
As a Membership Assistant, you'll be handling various administrative tasks. Be prepared to discuss your experience with Microsoft Word, Outlook, and Excel. Bring examples of how you've used these tools effectively in previous roles, especially in data entry and customer service.
✨Prepare for Customer Interactions
Since you'll be the first point of contact for enquiries, practice how you would handle different types of customer interactions. Think about how you can adapt your communication style to meet the needs of diverse members. Role-playing common scenarios can help you feel more confident.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role. Prepare to share specific examples from your past work where your attention to detail made a difference. Whether it was catching an error in a document or ensuring a process ran smoothly, these stories will illustrate your capability.
