At a Glance
- Tasks: Support members with admin tasks and ensure smooth processes in a friendly team.
- Company: Join a diverse and inclusive organisation dedicated to wildlife conservation.
- Benefits: Generous leave, flexible working, wellbeing initiatives, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal development in a hybrid working setup.
- Why this job: Make a difference while gaining valuable experience in a dynamic role.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities.
The predicted salary is between 9600 - 10085 £ per year.
Closing date: Sunday 12 July 2026
Salary: £9,600 - £10,085 (pro rata) per annum (FTE £24,000 - £25,213)
Contract: Fixed term until 31 March 2027.
Working hours: 14 hours per week – Wednesday in office plus one other day or two half days which can be worked from home or office.
Location: Compass House, 1 Farmoor Court, Farmoor, Oxford, Oxfordshire, OX2 9LU – hybrid working.
We are looking for an adaptable administrator to join our friendly Membership Team. As a Membership Assistant you’ll support our members by carrying out a range of administrative tasks, ensuring processes run smoothly, accurately and efficiently – while delivering a consistently high standard of customer service.
Responsibilities
- Processing new member and supporter details, importing new online memberships and donations.
- Preparing and sending welcome letters, cancellation letters, appeal donation acknowledgements, condolence letters, using letter templates and mail merge.
- Creating and distributing welcome packs to new members and Wildlife Watch children’s welcome packs.
- Acting as the first point of contact for e‑mail, telephone and letter enquiries or complaints.
Qualifications
- Proficient IT user – Microsoft Word, Outlook, Excel – and strong computer data entry skills.
- Excellent attention to detail and organisational skills.
- Clear and effective communication skills via telephone, written correspondence and email, adapting approach to different preferences.
Benefits
- Generous annual leave entitlement including paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay.
- Enhanced maternity, paternity, and family‑friendly policies.
- Flexible working to achieve work‑life balance.
- Salary exchange pension with generous employer contribution.
- Wellbeing initiatives including qualified Mental Health First Aiders, access to immediate and confidential help for any work, health or life matters; life assurance, online GP access, discounts and trade points for gift cards.
- Salary sacrifice cycle scheme & electric vehicle scheme.
- Membership to BBOWT’s and The Wildlife Trusts’ Staff Network Groups for social interaction, peer support, mentoring and personal development.
Equal Opportunity
BBOWT values diversity and inclusion and recognises the importance of belonging. We are committed to providing reasonable adjustments where required and encourage applications from people who are underserved within the communities in which we operate, including visible ethnic minorities, people with disabilities (including neurodivergent), LGBTQ+ community members, those from lower socio‑economic backgrounds and younger people.
Membership Assistant (fixed term) in Oxford employer: The Berks, Bucks and Oxon Wildlife Trust
Join our welcoming Membership Team at Compass House in Oxford, where we prioritise a supportive work culture and employee wellbeing. As a Membership Assistant, you'll enjoy flexible working arrangements, generous leave policies, and opportunities for personal development, all while contributing to meaningful conservation efforts. With a strong commitment to diversity and inclusion, we strive to create an environment where everyone feels valued and empowered.
Contact Details:
The Berks, Bucks and Oxon Wildlife Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Assistant (fixed term) in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Berks, Bucks and Oxon Wildlife Trust.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Berks, Bucks and Oxon Wildlife Trust. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Membership Assistant (fixed term) in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Berks, Bucks and Oxon Wildlife Trust.
How to prepare for a job interview at The Berks, Bucks and Oxon Wildlife Trust
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Berks, Bucks and Oxon Wildlife Trust's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Berks, Bucks and Oxon Wildlife Trust offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
