Night Manager in Slough

Be part of a hotel with rich history & heritage. At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we are still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it. Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

• To head and take part in the efficient running of the Front Desk and reservations desk, enforcing Policies and procedures of The Berkeley.
• To be fully conversant with Opera or Opera Cloud and follow LQA/Forbes Standards of work for the Front Office.
• Deal with any guest complaints promptly, efficiently and do service recovery when needed.
• To settle disagreements or disputes between the night staff and to report them to the head of department concerned.
• To guide guests to their rooms, in the correct way, ensure that all hotel and in room facilities are explained to The Berkeley standard and following LQA and Forbes standards.
• To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean.
• To ensure financial reports are accurate and sent on daily basis, to run night audit.
• Be fully conversant with Health and Safety Policy.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Financial Stability: Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.
• Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.
• Recognition and Career Development: Referral Scheme, Introduce a Star where you can earn up to £1,500, Instant colleague recognition and award programme with generous prizes, Colleague of the month nominations with generous prizes, Additional paid day off to celebrate your Birthday, Internal transfer and promotion opportunities, In-house training and development team with a strong focus on career progression and personal growth, Long service awards.
• Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne, Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount across the Maybourne, Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.), Wedding and Baby gifts, Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.