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- Tasks: Welcome guests, manage check-ins/outs, and promote hotel services.
- Company: The Berkeley is a luxury hotel known for its stylish design and exceptional service.
- Benefits: Enjoy competitive pay, flexible family policies, wellness support, and discounts.
- Why this job: Join a dynamic team delivering top-notch guest experiences in a vibrant environment.
- Qualifications: Previous receptionist experience in a luxury hotel is preferred; strong communication skills are essential.
- Other info: Opportunities for career growth and memorable employee experiences await you!
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen for an experienced and passionate Receptionist to join the Front Office team at The Berkeley. With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.
As a Receptionist you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.
Main responsibilities of the role include but are not limited to:
- Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
- Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
- Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions.
- Liaise with other departments to ensure good communication and support.
- Monitor room allocations and process invoices upon check-out.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Successful candidates for the Receptionist will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills. The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. Knowledge of Opera PMS is a plus.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support.
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development.
- Referral Scheme Introduce a Star where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences.
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: The Berkeley
Contact Detail:
The Berkeley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with The Berkeley's unique offerings and services. Understanding the hotel's luxury features and signature experiences will help you engage confidently with guests and promote these services effectively during your interview.
✨Tip Number 2
Practice your communication skills by role-playing common receptionist scenarios. This will prepare you for the types of interactions you'll have with guests, ensuring you can demonstrate your exceptional interpersonal skills when it matters most.
✨Tip Number 3
Research the hotel industry standards, particularly in luxury settings. Being knowledgeable about LQA standards and how they apply to guest service will show your commitment to maintaining high-quality service at The Berkeley.
✨Tip Number 4
If you have experience with Opera PMS, be ready to discuss it. If not, consider familiarising yourself with similar systems, as this knowledge can set you apart from other candidates and demonstrate your willingness to learn.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in luxury hotel environments. Emphasise your communication skills and any previous roles that involved guest interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding guest experiences. Mention specific examples of how you've excelled in similar roles and how you align with The Berkeley's values.
Highlight Relevant Skills: In your application, focus on key skills such as teamwork, adaptability, and the ability to work under pressure. If you have experience with Opera PMS, be sure to mention it as it's a plus for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at The Berkeley
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Be prepared to demonstrate your ability to engage with guests confidently and clearly during the interview. Practice common scenarios you might encounter at the front desk.
✨Highlight Your Customer Service Experience
Discuss your previous roles in customer service, especially in luxury environments. Share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this aligns with The Berkeley's commitment to outstanding service.
✨Familiarise Yourself with Hotel Operations
Research The Berkeley and its services thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can contribute to promoting these services and enhancing the guest experience.
✨Demonstrate Team Spirit
The role requires a strong team player. Be ready to discuss how you’ve collaborated with colleagues in past positions. Emphasise your adaptability and willingness to support others, which is crucial in a fast-paced hotel environment.
