At a Glance
- Tasks: Ensure smooth front office operations and provide exceptional guest service.
- Company: Join The Berkeley, a historic hotel known for style and comfort.
- Benefits: Competitive salary, family-friendly policies, health support, and career development opportunities.
- Other info: Enjoy exclusive discounts, social events, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Be part of a hotel with rich history & heritage.
At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day.
You will be part of the team to shape our future and fulfil our purpose.
The Berkeley
The Berkeley has been treading its own path for more than 100 years.
From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels.
There’s nowhere quite like it.
And that’s the way we love it.
Stunning rooms by the brightest minds in the design world.
Intuitive service that always seems one step ahead.
From the moment you walk in, the hotel begins to work its magic.
With many guests returning year after year, it’s a spell that’s hard to break.
Who strives here?
Our team never fails to impress.
To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey.
You truly care for our guests and your fellow colleagues.
You believe in creating a sense of enthusiasm.
Your goal is to excel and bring out your best in each and every guest interaction.
The Berkeley Experience
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.
Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities
In this role you are expected to
- To assure a smooth front office operation
- To assure a maximum occupancy of the hotel
- To perform the close of day function
- To ensure that the day-business is complete and correct
- To assist accounting with night audit tasks
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies, including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Guest Services Agent in London employer: The Berkeley
Join Kellan Group, a dynamic employer in Bristol, where we offer flexible shifts and competitive pay for chefs of all levels. Our vibrant work culture promotes diversity and equal opportunities, allowing you to thrive in various exciting venues while enjoying the benefits of weekly pay and immediate starts. With ongoing bookings and a supportive team, you'll find ample opportunities for growth and a rewarding culinary experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Berkeley. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Berkeley
Don't be shy about reaching out to The Berkeley directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Services Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Berkeley and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Berkeley
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
