Director of Events & Groups in London

Be part of a hotel with rich history & heritage.

At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Who strives here?

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

Main duties and responsibilities

1. To effectively manage the Events & Groups Sales & Planning team, with the assistance of the Deputy Head of Events & Groups and to effectively manage the Events Operations team, with the assistance of the Events Operations Manager

2. To maintain corporate standard operating procedures, quality of service and procedures in running the Events & Groups team in both sales, planning and operations across both The Berkeley & The Emory.
3. To manage and supervise that all Events & Groups employees adhere to Maybourne policies and procedures, ensuring service standards are at the pioneering level of our industry.
4. To oversee the execution of all Events & Groups across the hotel operation to ensure a successful delivery resulting in positive post-event feedback and driving a high repeat business percentage and attracting new key accounts.
5. To actively ensure that financial targets are followed, reported upon and aspired to achieve at all opportunities including revenue generation, cost controlling and expenses management.
6. Weekly and monthly forecasts and mid-month P&L is submitted on time and with accuracy
7. Regular follow ups on snagging lists and projects to ensure that the maintenance of all events rooms and equipment is kept at the highest possible standards with the support of the Events Operations Manager.
8. To attend all hotel meetings where communication of Events and Groups is required. Daily Meetings, Operations Meetings, Monthly/Quarterly Departmental/Division Meetings, Monthly Revenue Meetings.
9. To develop and maintain strong relationships with other HOD’s and our Global teams at Corporate Office.
10. To be responsible for the development, recruitment and appraisal process of all Events & Groups team members with the support of Events Operations Manager & Deputy Head of Events & Groups. To be able to identify any required improvement areas of performance and to implement development/performance plans as needed.
11. To be responsible for the Health, Safety and security welfare of all persons and areas of the Events & Groups department with the support of the departmental Health & Safety Representatives.
12. To ensure sufficient training coordination is carried out in connection to staff needs and requirements and that training records are maintained.
13. To be responsible for the effective management of all staff administration areas including lieu day accrual, holiday allocation, sickness absence, etc.
14. To manage the pro-active and reactive sales efforts of the Events & Groups sales team in conjunction with Maybourne Global Sales & F&B teams.
15. To develop a close working relationship with designated account(s). This must involve all areas of the company to include events, groups and all personnel within these areas who have a potential to book the properties.
16. To efficiently and professionally manage all incoming enquiries ensuring effective distribution amongst the team.
17. To ensure the team is handling these enquiries in a friendly, professional and pro-active manner and that information is sent efficiently and to a high standard.
18. To ensure all enquiries and leads are entered into the Delphi/Salesforce System and all Maybourne system usage standards are followed without exception to maintain a clean database and enable effective digital intercompany communication.
19. To successfully identify key need periods for Events & Groups and implement strategic action plans to drive business development.
20. To adhere to Maybourne billing procedures ensuring deposits and final payments of invoices are prompt. To follow up with the team to ensure the weekly outstanding balance report is maintained efficiently and with minimal balances due.
21. To host and partake in pro-active FAM trips for key accounts alongside Global Sales and Corporate Director of Event Sales to help maximise visibility and presence in the industry amongst clients and suppliers.
22. Ensuring close relationships are maintained with Maybourne counterparts to enable a seamless collaboration and to maintain consistency across the group.
23. To be fully conversant with Maybourne systems and follow Hotels Standard of work in terms of duties.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.