Duty Manager

• Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required

• To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards

• Assist in the day to day operation of the Front of House

• To have presence in the Lobby and meet/welcome regular and VIP Guests

• To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc

• To continuously inspect all hotel areas to ensure both the cleanliness and comfort of the hotels’ guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.

• Handle all billing enquiries at the desk and maintain your own float

• Ensure you are aware of all Hotel standards and that they are adhered to at all times

• Be responsible for developing, training and coaching new and existing staff members to Luxury Collection standards

• Assist in disciplinary policies and procedures as required

• Ensure the desk is covered at all times, allocating meal breaks sensibly

• Full awareness of current daily status of Hotel

• Ensure work is completed to include shift closings, room deposits, refunds and rebates

• Thoroughly conversant with all room types, décor and outlook, as well as all hotel facilities

• Effectively and promptly resolving guest queries and handling all complaints that occur on your

shift

• Be aware of daily functions, events, VIP and group arrivals

• To be fully conversant with all legislation pertaining to the hotel operations, in particular with regards to the service and consumption of alcohol on premises.

• To cover Night Manager Duties and carry out Night Audit as required.

• High school diploma required, additional hospitality or butler training preferred

• SVQ Level/ Hospitality qualifications or similar

• Suitable, relevant experience in a supervisory position within Front Office in a 5 star resort or similar establishment

• Driving Licence is essential

• Must be able to communicate and converse freely in English

• Must be able to speak in one additional language other than the first two

• Must be proactive

Berkeley Scott

Girvan KA26 9SW

Permanent, Full-time