At a Glance
- Tasks: Lead a dynamic spa team and deliver exceptional guest experiences.
- Company: 4-star hotel on the beautiful Isle of Man.
- Benefits: Great salary, 15% bonus, relocation assistance, and hotel discounts.
- Other info: Flexible hours with excellent career development opportunities.
- Why this job: Combine your passion for wellness with leadership in a vibrant environment.
- Qualifications: NVQ Level 3 or equivalent in Spa Therapy and management experience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and commercially minded Spa Manager to lead our spa operation and elevate guest experience. This is a dual‑function role, combining strategic oversight with hands‑on delivery: approximately 50% of the role will involve providing treatments, with the remainder focused on leadership, guest service and day‑to‑day operational management. You will lead a small team of therapists and oversee a busy treatment‑room operation, ensuring exceptional standards of service, performance and compliance at all times. Elemis experience is highly recommended.
Key Requirements of the Spa Manager:
- Lead, inspire and manage the spa team to deliver consistently high standards of guest care.
- Deliver spa treatments to a professional and high technical standard.
- Oversee daily operations including bookings, scheduling, rota planning and guest experience management.
- Monitor and achieve retail, treatment and revenue targets, controlling costs and key performance indicators.
- Maintain exceptional standards of cleanliness, safety and presentation across the spa.
- Work closely with the Hotel Manager and wider hotel teams to ensure a seamless guest journey.
- Manage and develop the spa's social media presence, promoting services, offers and brand visibility.
- Ensure full compliance with health & safety and company policies at all times.
About You:
- Qualified Spa Therapist / Manager (NVQ Level 3 or equivalent essential).
- Proven experience in a supervisory or management role within a spa or wellness environment.
- Strong practical treatment skills with a genuine passion for wellness and guest care.
- Highly hands‑on, self‑motivated and operationally focused.
- Excellent communication skills, both face‑to‑face and in written correspondence.
- Commercially aware, with experience managing budgets, targets and costs.
- Organised, proactive and capable of motivating and developing a small team.
- Computer literate and confident using booking and scheduling systems.
- Flexible to work weekends and variable hours as required by the business.
- High attention to detail and quality standards.
- Knowledge of Elemis products is desirable but not essential.
- Must be eligible to work in the Isle of Man.
The Spa Manager role is full‑time, 40 hours per week, including evening shifts, weekend work and bank holidays as required.
Spa Manager & Guest Experience Lead — Bonus Eligible employer: The Berkeley Scott Group
Join our vibrant team at a prestigious 4-star hotel on the stunning Isle of Man, where we prioritise employee well-being and professional growth. As a Spa Manager, you'll enjoy a competitive salary with a generous bonus structure, comprehensive training and development opportunities, and unique perks such as hotel discounts and meals on duty. Our supportive work culture fosters collaboration and recognition, making it an ideal environment for those passionate about delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager & Guest Experience Lead — Bonus Eligible
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its spa. Understanding their values and guest experience approach will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your treatment skills! Since this role involves delivering treatments, make sure you're up to speed with the latest techniques. You might even want to demonstrate your skills during the interview to really impress them.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Share specific examples of how you've inspired your colleagues to achieve high standards of guest care and operational excellence.
✨Tip Number 4
Don’t forget to highlight your commercial awareness! Talk about how you've managed budgets and achieved targets in previous roles. This will show that you can not only lead a team but also drive the spa's success financially.
We think you need these skills to ace Spa Manager & Guest Experience Lead — Bonus Eligible
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let us see your genuine passion for wellness and guest care. Share experiences that highlight your commitment to providing exceptional service and how you’ve inspired others in a spa environment.
Be Specific About Your Experience:We want to know about your hands-on experience in the spa industry! Be specific about your roles, responsibilities, and achievements. Mention any relevant qualifications, like your NVQ Level 3, and how they relate to the Spa Manager position.
Highlight Your Leadership Skills:As a Spa Manager, you'll be leading a team, so make sure to showcase your leadership skills in your application. Talk about how you've motivated teams in the past and any successful projects you've led that improved guest experiences.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure it reflects your personality. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at The Berkeley Scott Group
✨Know Your Treatments
Make sure you brush up on your treatment skills and knowledge, especially if you have experience with Elemis products. Be ready to discuss specific treatments you excel at and how they can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team or improved service standards. This role is all about managing and motivating others, so let your leadership shine through!
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) and how they relate to spa operations. Be prepared to discuss how you've managed budgets and achieved targets in previous roles, as this will show your commercial awareness.
✨Engage with the Guest Experience
Think about how you can elevate the guest experience in your role. Prepare to share ideas on improving service delivery and how you would handle guest feedback. This shows that you're not just focused on treatments but also on creating memorable experiences.
