At a Glance
- Tasks: Lead a dynamic spa team and deliver exceptional treatments while managing daily operations.
- Company: Join a prestigious 4-star hotel on the beautiful Isle of Man.
- Benefits: Great salary, 15% bonus, relocation assistance, and hotel discounts.
- Other info: Flexible hours with excellent career development opportunities.
- Why this job: Elevate guest experiences and make a real impact in a vibrant wellness environment.
- Qualifications: NVQ Level 3 or equivalent in Spa Therapy and management experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and commercially minded Spa Manager to lead our spa operation and elevate guest experience. This is a dual‑function role, combining strategic oversight with hands‑on delivery: approximately 50% of the role will involve providing treatments, with the remainder focused on leadership, guest service and day‑to‑day operational management. You will lead a small team of therapists and oversee a busy treatment‑room operation, ensuring exceptional standards of service, performance and compliance at all times. Elemis experience is highly recommended.
Key Requirements of the Spa Manager:
- Lead, inspire and manage the spa team to deliver consistently high standards of guest care.
- Deliver spa treatments to a professional and high technical standard.
- Oversee daily operations including bookings, scheduling, rota planning and guest experience management.
- Monitor and achieve retail, treatment and revenue targets, controlling costs and key performance indicators.
- Maintain exceptional standards of cleanliness, safety and presentation across the spa.
- Work closely with the Hotel Manager and wider hotel teams to ensure a seamless guest journey.
- Manage and develop the spa's social media presence, promoting services, offers and brand visibility.
- Ensure full compliance with health & safety and company policies at all times.
About You:
- Qualified Spa Therapist / Manager (NVQ Level 3 or equivalent essential).
- Proven experience in a supervisory or management role within a spa or wellness environment.
- Strong practical treatment skills with a genuine passion for wellness and guest care.
- Highly hands‑on, self‑motivated and operationally focused.
- Excellent communication skills, both face‑to‑face and in written correspondence.
- Commercially aware, with experience managing budgets, targets and costs.
- Organised, proactive and capable of motivating and developing a small team.
- Computer literate and confident using booking and scheduling systems.
- Flexible to work weekends and variable hours as required by the business.
- High attention to detail and quality standards.
- Knowledge of Elemis products is desirable but not essential.
- Must be eligible to work in the Isle of Man.
The Spa Manager role is full‑time, 40 hours per week, including evening shifts, weekend work and bank holidays as required.
Spa Manager employer: The Berkeley Scott Group
Join our prestigious 4-star hotel on the beautiful Isle of Man as a Spa Manager, where we prioritise employee well-being and professional growth. Enjoy a competitive salary with a generous bonus structure, comprehensive training and development opportunities, and unique benefits such as flight assistance and accommodation support for relocation. Our vibrant work culture fosters teamwork and excellence, ensuring you thrive in a rewarding environment while delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend local events or workshops to meet potential employers and showcase your passion for guest care.
✨Tip Number 2
Show off your skills! If you can, offer to do a trial treatment or demonstration. This gives you a chance to shine and show how you can elevate the guest experience firsthand.
✨Tip Number 3
Be proactive on social media! Share your insights about wellness and spa treatments. This not only builds your personal brand but also shows potential employers that you're engaged and knowledgeable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your love for wellness and guest care shine through. We want to see how your experience aligns with our mission to elevate the guest experience at our spa.
Highlight Your Leadership Skills:Make sure to emphasise your ability to lead and inspire a team. Share examples of how you've managed a team in the past and how you’ve maintained high standards of service and performance.
Be Specific About Your Experience:Don’t just list your qualifications; tell us about your hands-on experience with treatments and operational management. We’re looking for someone who can balance both aspects effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Berkeley Scott Group
✨Know Your Treatments
Make sure you brush up on your treatment skills and knowledge, especially if you have experience with Elemis products. Be ready to discuss specific techniques and how you can elevate the guest experience through your hands-on delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team or improved service standards. This role is about managing people as much as it is about treatments, so highlight your leadership style.
✨Understand the Business Side
Familiarise yourself with key performance indicators (KPIs) and how they relate to spa operations. Be prepared to discuss how you would monitor and achieve retail and treatment targets while controlling costs. This shows you're commercially minded.
✨Engage with Social Media
Since managing the spa's social media presence is part of the role, think about how you would promote services and engage with guests online. Bring ideas to the table during the interview to demonstrate your proactive approach to brand visibility.
