At a Glance
- Tasks: Lead a dynamic sales team in a luxury hotel, managing events and client enquiries.
- Company: Join a prestigious 5-star hotel in Glasgow with a vibrant atmosphere.
- Benefits: Enjoy a great salary, discounts, free parking, and 33 days annual leave.
- Other info: Work Monday to Friday in a fast-paced, rewarding environment.
- Why this job: Make an impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hotel sales and excellent communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking an organised, experienced and service driven Sales Office Manager to oversee the reactive sales and events sales offices function at the hotel. You must be someone who comes from a hotel background, ideally from a 5 star hotel.
This role will lead the daily operation of the Sales and Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards. Reporting directly to the Director of Sales, the Sales Office Manager will oversee the Wedding & Events Sales Manager and Events Coordinator team, ensuring a seamless journey from enquiry through to operational handover.
Key Responsibilities
- Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business.
- Drive enquiry conversion and ensure timely, professional client and internal operational communication.
- Oversee sales administration, proposal quality, and follow up standards.
- Support the achievement of all budgeted sales including events, weddings and group revenue targets.
- Support reporting and forecasting activity for the Director of Sales.
Team Leadership and Coordination
- Lead and support the Wedding Sales Manager and Events Coordinator team.
- Ensure strong organisation, communication, and operational standards within the sales office.
- Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times.
- Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.
About You
- Previous experience within hotel sales, events, or reactive sales management.
- Strong organisational and administrative capability.
- Experience managing weddings, meetings, groups or luxury events business.
- Excellent communication and client relationship skills.
- Commercially aware with a strong understanding of conversion and sales processes.
- Ability to manage a fast paced office environment with attention to detail.
Sales Office Manager employer: The Berkeley Scott Group
As a leading 5-star hotel in Glasgow, we pride ourselves on being an exceptional employer that values its team members. With a competitive salary, generous benefits including 33 days of annual leave, and discounts across our facilities, we foster a supportive work culture that encourages professional growth and development. Join us to lead a dedicated team in a dynamic environment where your contributions directly enhance the guest experience and drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Berkeley Scott Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Berkeley Scott Group
Don't be shy about reaching out to The Berkeley Scott Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Berkeley Scott Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Berkeley Scott Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
