At a Glance
- Tasks: Support daily café operations and lead a motivated team to deliver exceptional customer service.
- Company: Join a passionate team dedicated to creating memorable experiences in hospitality.
- Benefits: Flexible shifts, career development opportunities, and a supportive work environment.
- Other info: Dynamic environment with opportunities for growth and collaboration on exciting events.
- Why this job: Make a real impact every day while developing your career in a vibrant café setting.
- Qualifications: Previous experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 25000 - 31200 £ per year.
Assistant Manager – Café
About the Role
As Assistant Manager, you'll support the successful day-to-day operation of a busy café, ensuring outstanding customer service, high food quality standards, and an efficient, motivated team.
You'll deputise for the Café Manager when required and work closely with the Hospitality and Event Manager to deliver an exceptional customer experience while achieving operational and commercial objectives.
Key Responsibilities
- Support the daily management of the café, ensuring smooth and efficient operations.
- Lead, motivate, train, and develop the café team, including scheduling staff and providing support in the manager's absence.
- Deliver consistently high standards of customer service and food quality.
- Monitor stock levels, manage inventory, and order supplies as required.
- Handle customer feedback and resolve issues professionally and efficiently.
- Maintain excellent standards of cleanliness, hygiene, and food safety.
- Ensure compliance with health and safety legislation and company procedures.
- Manage cash handling, POS systems, and daily reconciliations.
- Monitor sales performance, control costs, and support the achievement of financial targets.
- Assist with developing promotional activities and seasonal campaigns to increase sales.
- Work collaboratively with colleagues to deliver hospitality events and support themed activities throughout the year.
About You
You'll be an organised and proactive hospitality professional with previous supervisory or management experience in a café, restaurant, or similar hospitality environment.
You'll be passionate about delivering outstanding customer experiences and confident leading a team in a busy operation.
Skills & Experience
Essential
- Previous experience in a café, restaurant, or hospitality management/supervisory role.
- Strong leadership and people management skills.
- Excellent customer service and communication skills.
- Good organisational and problem‑solving abilities.
- Experience with cash handling and POS systems.
- Basic financial awareness, including stock control and cost management.
- Food Safety Level 2 certification.
- Ability to work flexibly, including weekends, bank holidays, and varied shifts.
Desirable
- Hospitality or business qualification.
- Barista training.
- Knowledge of HACCP.
- Experience using café management software.
- Working Environment
- Busy, customer-focused hospitality environment.
- Standing for extended periods.
- Flexible shifts including mornings, evenings (up to 8pm during summer), weekends, and bank holidays.
- Success Measures
Success in this role will be measured through
- High levels of customer satisfaction.
- Achievement of sales and profitability targets.
- Effective team performance and attendance.
- Strong stock control and waste reduction.
- Consistent compliance with food hygiene, health, and safety standards.
About Us
We create memorable experiences by bringing people together through exceptional hospitality, events, and customer service.
Our team is passionate, energetic, and committed to delivering outstanding experiences for every visitor.
We pride ourselves on being
- Experts in hospitality with high professional standards.
- Flexible and innovative in meeting customer needs.
- Positive, supportive, and collaborative.
- Committed to helping our people develop and grow their careers.
- Dedicated to acting with integrity, respect, and professionalism in everything we do.
If you're looking to join a supportive team where you can develop your career and make a real impact every day, we'd love to hear from you.
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Assistant Manager in Manchester employer: The Berkeley Scott Group
The Berkeley Scott Group is an exceptional employer, offering flexible contract catering roles that allow chefs to showcase their culinary skills across a variety of prestigious venues in Greater London. With competitive pay rates and a supportive work culture that values teamwork and creativity, employees have ample opportunities for growth and development in a dynamic environment. Join us to be part of a vibrant team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Berkeley Scott Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Berkeley Scott Group
Don't be shy about reaching out to The Berkeley Scott Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Berkeley Scott Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Berkeley Scott Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
