Hotel Operations Manager in London

A fantastic opportunity has arisen for an experienced and passionate Hotel Operations Manager to join a prestigious 5-star property to oversee the day-to-day operations of our five-star luxury hotel. The successful candidate will ensure exceptional guest satisfaction, maintain the highest service standards, and lead multiple departments including front office, housekeeping, and food & beverage. You will be responsible for optimizing operational efficiency, managing budgets, and driving team performance. Strong leadership, problem-solving skills, and a passion for luxury hospitality are essential. Previous experience in a high-end hotel environment is required.

Key Responsibilities:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
• Monitor and review customer feedback and guest reports, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward.
• Oversee daily hotel operations, ensuring high service standards and a welcoming guest experience.
• Lead, motivate, and support teams, working closely with Heads of Departments.
• Drive revenue and profitability through cost control, forecasting, and upselling strategies.
• Monitor guest feedback, resolve issues promptly, and implement service improvements.
• Conduct regular inspections to maintain cleanliness, presentation, and quality standards.
• Plan and execute events (weddings, meetings, conferences) to a high standard.
• Forecast business levels and manage the functions diary to support operational planning.
• Ensure compliance with SOPs, health & safety regulations, audits, and fire checks.
• Support recruitment, training, and performance management to build a strong team culture.
• Maintain high staff presentation, grooming, and service standards.
• Deputise for the Hotel Manager and carry out Duty Management shifts as required.
• Monitor and respond to online reviews across various platforms (e.g., TripAdvisor, Google, Booking.com).
• Communicate effectively across all departments and promote a collaborative work environment.
• Undertake additional duties as required to support business needs.
• Liaise with the HM and F&B Manager & M&E to forecast weekly business and plan accordingly.
• Communicate effectively at all levels both verbally and in writing.
• Review and approve departmental rotas in advance, ensuring fairness, coverage, and operational efficiency.

Company Benefits:

• We are committed to supporting our colleagues wellbeing, professional growth, and work-life balance.
• Competitive Salary Package.
• 28 Days Annual Leave (including Bank Holidays).
• Complimentary meal on duty.
• Staff Rates and Discounts across the Hotels (Subject to Availability).
• Work Place Pension Scheme.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The organisation is an equal opportunities employer. Due to the high volume of applicants, we will only respond to candidates with suitable experience.