At a Glance
- Tasks: Be the friendly face of our office, greeting visitors and managing calls.
- Company: Join Benefact Group, a supportive and inclusive workplace in Gloucester.
- Benefits: Enjoy hybrid working, generous leave, and health perks.
- Other info: Great opportunities for personal growth and professional development.
- Why this job: Make a difference by creating a welcoming environment for everyone.
- Qualifications: Organised, proactive, and confident communicator with front-of-house experience.
The predicted salary is between 30000 - 40000 £ per year.
Benefact Group is looking for a Receptionist to join our head office in Gloucester. The role holder will provide an efficient and effective Reception and Front of House service to the business and customers.
What you’ll be doing
- Well‑presented front‑of‑house Receptionist to meet and greet visitors and colleagues.
- Liaise with Physical Security to ensure all visitors and contractors are booked in.
- Manage external and internal Switchboard calls in a timely manner.
- Handle daily corporate voicemail management.
- Process direct Reception desk phone calls (non‑switchboard).
- Oversee Reception, Corporate and Premises Management inboxes.
- Use the Front of House system for room and visitor booking (Resource Central) and desk booking (Cloudbooking).
- Administer visitor and colleague parking management, including electric charging points and car park barrier control.
- Manage LANDesk requests and action them within agreed timescales (e.g., taxi bookings, starters and leavers).
- Complete ad‑hoc tasks such as meeting room checks, set‑up requests and catering requests.
- Handle locker keys management and distribution.
- Cover activities for the wider Premises Management teams, including Mail Room, Document Management and Helpdesk as required.
- Run monthly statistics on room bookings, desk booking and switchboard calls.
- Manage lost property and room booking systems.
Qualifications & Traits
Highly organised, efficient and proactive. Able to take on and own tasks and solve problems independently. Confident in communicating at all levels, including Board members and VIP visitors. Proficient with Microsoft Outlook, Word, PowerPoint and Excel at an intermediate level, and able to adapt quickly to in‑house systems.
What makes you stand out
- Previous front‑of‑house experience within a commercial environment and exposure to switchboard operations.
Benefits
- A competitive salary – let’s discuss it.
- Hybrid working.
- Group Personal Pension – up to 12% employer contribution.
- Generous annual bonus scheme: on‑target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- Health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP and enhanced maternity and paternity pay.
If you need any additional support during the recruitment process, let us know.
We welcome applications from everyone.
Receptionist in Gloucester employer: The Benefact Group
The Benefact Group is an excellent employer, offering a supportive work culture in Taunton that prioritises employee well-being and professional growth. With a comprehensive benefits package, including 28 days of annual leave and a bonus scheme, employees are encouraged to thrive both personally and professionally while contributing to a team dedicated to exceptional client service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Benefact Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Benefact Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Benefact Group:Your cover letter is your chance to shine! Tell us why you want to work at The Benefact Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Benefact Group!
How to prepare for a job interview at The Benefact Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
