Head of Operations

As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission.

You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth.

We’re looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning.

• Operations: Lead the development and continuous improvement of operational systems, processes and policies to ensure the charity operates efficiently, consistently and in line with best practice. Oversee organisational project management, ensuring strategic projects are effectively planned, monitored and delivered on time and within budget. Develop and maintain effective systems for organisational planning, reporting and information flow, ensuring senior leaders and trustees have access to timely and accurate information. Identify opportunities to improve efficiency through process redesign, automation and the effective use of technology and digital systems. Provide operational leadership across the organisation, ensuring resources, systems and infrastructure effectively support programme delivery and organisational growth.
• Governance: Lead the charity's governance framework, ensuring compliance with Charity Commission requirements, statutory obligations and internal policies. Maintain the organisation's policy framework, ensuring policies are regularly reviewed, updated and effectively implemented across the charity. Lead organisational risk management, maintaining the risk register and supporting senior leaders and trustees to identify, monitor and mitigate strategic and operational risks. Ensure appropriate compliance with data protection, safeguarding, health and safety, insurance and other regulatory requirements.
• Finance: Lead the charity's financial management, working closely with the CEO and Finance Manager to develop budgets, forecasts and management accounts. Monitor organisational income and expenditure, providing financial analysis and recommendations to support effective decision-making. Oversee financial controls, procurement processes and delegated authorities, ensuring robust stewardship of the charity's resources. Support the preparation of statutory accounts, annual budgets, audits and financial reporting for the Board of Trustees and external stakeholders. Develop financial systems and reporting processes that improve visibility, accountability and organisational planning.
• HR & IT: Lead the development of the charity's people infrastructure, ensuring effective HR policies, systems and processes to support employee wellbeing, performance and compliance. Oversee recruitment, onboarding, performance management and learning and development processes, working with managers to build a high-performing and inclusive culture. Ensure the charity's HR systems and employee records are maintained accurately and comply with employment legislation and GDPR requirements. Lead the organisation's IT strategy and digital infrastructure, ensuring staff have secure, reliable and effective technology to support their work. Oversee cyber security, business continuity, system procurement and relationships with external IT providers, driving continual improvement in digital capability.

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Enhanced sick policy
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities