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- Tasks: Engage with residents, manage communications, and ensure smooth project delivery.
- Company: Join a well-established construction company with a strong reputation.
- Benefits: Competitive salary, pension scheme, performance bonuses, and 32 days holiday.
- Why this job: Be the voice of residents and make a real difference in their living experience.
- Qualifications: Customer care experience and excellent communication skills required.
- Other info: Opportunity for long-term job security and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Hull. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Responsibilities
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location.
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
- Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc.
- Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc.
- Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident's complaints.
- Work closely with our Site Project Manager to ensure a proper communication bridge.
Qualifications
- A proven track record in customer care and/or a customer focused environment.
- Exceptional communication and organisational skills.
- Work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Positive, 'can-do' attitude.
- Conversant in software packages such as Microsoft Excel, Word, Outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and a coherent and fluent English speaker.
- Patient, sincere and understanding.
Equal Opportunity Employer
We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
Benefits
Bell Building Projects (BBP) is a well-established construction company with decades of experience delivering high-quality projects across the UK. We’re proud of our strong pipeline of work, which gives our teams long-term job security and the opportunity to grow with the business. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible.
Resident Liaison Officer employer: The Bell
Contact Detail:
The Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be articulate and clear. Try role-playing common scenarios with a friend or family member to build your confidence in handling resident queries and complaints.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Bell Building Projects.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer care experience and communication skills, as these are key for us in this position.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Bell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like liaising with residents, managing complaints, and preparing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role heavily relies on communication, be prepared to discuss your previous experiences in customer care or similar environments. Think of specific examples where you successfully resolved issues or improved resident satisfaction. Practising clear and articulate responses will also help you shine during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as dealing with a resident's complaint or organising a community event. Prepare some scenarios in advance and outline your approach to resolving them. This will showcase your problem-solving skills and your ability to think on your feet.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks effectively, especially since the role involves preparing schedules and logging interactions. Bring examples of how you've successfully prioritised workloads in the past. This will reassure the interviewer that you can handle the demands of the job while maintaining high professional standards.
