Residential Student Services Director

Are you an experienced leader with a passion for student welfare and smooth operational management? Join us as a Student Services Director for our dynamic Young Learner programme!

This key role ensures the delivery of outstanding pastoral care, welfare services, and administrative operations in a residential setting, creating an enriching environment for students aged 7-17 from across the globe. You will live on-site to help create a supportive, safe and fun environment for students.

Key Responsibilities

• Set up and run the course office, maintaining efficient administrative services.
• Liaise with host school representatives to manage facilities, catering, cleaning, and security.
• Oversee transportation and logistics, including student transfers and resource management.
• Induct, and manage a team of Houseparents and Course Assistants, conducting observations and providing constructive feedback.

Student Welfare

• Ensure the health, safety, and welfare of all students, managing risk assessments and adherence to policies.
• Address student emergencies and provide appropriate supervision and discipline as needed.

About You

• Proven track record in pastoral care, team leadership, and office administration; experience in a residential or school setting is desired.
• Expertise in working with young learners and delivering high levels of customer service.
• Exceptional organisation and leadership abilities, with experience managing and motivating teams.
• Comfortable working in a fast-paced unpredictable residential environment that requires creative problem solving and occasional on-call work.
• Proficient IT and interpersonal skills.
• Safeguarding training and First Aid certification is desired.

About Us

At Bell, we believe that English is more than a language. It\’s a stepping stone that will help you achieve your dreams. For nearly 70 years, we have provided unforgettable learning experiences to students and teachers from around the world, transforming the lives of over one million. Through our teaching approach we encourage students to aim high, exceed their learning goals and become confident users of the English language. Frank Bell opened his first language school in Cambridge in 1955, which still operates today. Since then, Bell has grown from one prestigious English language school in Cambridge to an internationally recognised, high-quality education business which unlocks the world for its students through learning English and learning in English. Today, Bell offers English language courses to juniors and adults, prepares students for university in the UK and trains the world\’s English Language teachers.

What We Offer

Our Young Learner schools in Cambridge, Oxfordshire, Bristol and Hertfordshire provide both staff and students with excellent premises and facilities. As well as a competitive salary, staff will also benefit from:

• Free onsite accommodation and all meals provided.
• Full training and ongoing support, providing opportunities for future career growth and promotions.
• The opportunity to work in a diverse, multicultural environment, with students and staff from across the globe.
• Free access to excursions and activities, including trips to London, Cambridge, and Brighton.
• Company paid induction upon arrival onsite to give you the best start with Bell.
• Company paid Enhanced DBS check.

Bell is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment.

• A DBS/Police Check will be requested in the event of a successful application.
• We do not accept DBS Checks undertaken by other organisations (unless you are on the update service).
• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• All references will be followed up and reference requests will ask specifically whether there is any reason you should not be engaged in situations where you have responsibility for, or substantial access to, persons under 18.
• Appropriate suitability checks will be required prior to confirmation of appointment.

Apply now to join our team and play a key role in shaping unforgettable experiences for young learners this summer.

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