At a Glance
- Tasks: Lead the night operation, ensuring exceptional guest experiences and team support.
- Company: The Belfry Hotel & Resort, an award-winning destination with a vibrant culture.
- Benefits: Competitive salary, wellness support, discounts, and professional development opportunities.
- Other info: Commitment to sustainability and community impact, with clear career progression pathways.
- Why this job: Join a dynamic team and make memorable moments for guests at a luxurious resort.
- Qualifications: Experience in hospitality, excellent customer service skills, and team leadership.
The predicted salary is between 30014 - 30014 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team. The Belfry has undergone a major expansion and renovation with an investment of over 80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.
The Nights team brings the resort to life when the sun goes down, ensuring every guest feels welcomed, cared for, and valued. From smooth check-ins and warm farewells to anticipating needs before they're even asked, this team turns ordinary moments into memorable experiences.
Salary: The annual salary is 30,014.40, plus service charges.
About the role: As Assistant Night Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience while creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.
- Assisting the manager in running the night operation across the resort.
- Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.
- Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable.
- Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff.
- Assisting with the Night Audit.
- To be available at all times to deal with guest queries and/or complaints, personally monitoring guest satisfaction with regular reporting to the General Manager.
- To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
- To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
- Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.
- To be a champion in your department for our waste management and ESG commitments.
- To maintain a good working relationship with all colleagues, being able to motivate the night's team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.
About you: At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before. In addition, you will have:
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest.
- Experience working with Opera is preferred but not essential.
- An experienced manager who has led teams within a front office environment.
- Fantastic eye for detail.
- Experienced in taking ownership over your department and achieving financial and guest targets.
- Able to develop strong relationships with your guests, team, and colleagues.
Learning & Development: We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness: Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation: We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference: Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values: Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Nights Assistant Manager - Sutton Coldfield employer: The Belfry
The Belfry in Sutton Coldfield is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Head Greenkeeper, you will benefit from ongoing training, competitive salary, and unique perks like meal provisions and recognition rewards, all while working in a stunning environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Assistant Manager - Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Nights Assistant Manager - Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
