At a Glance
- Tasks: Welcome guests, manage gym check-ins, and support the leisure team.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community.
- Benefits: Competitive pay, wellness programmes, discounts, and career development opportunities.
- Other info: Exciting growth potential in a supportive and dynamic environment.
- Why this job: Be the first face guests see and create memorable experiences.
- Qualifications: Customer service experience preferred, but a positive attitude is key.
The predicted salary is between 12 - 13 £ per hour.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes.
The on target earning potential for this role is £12.80 hourly rate, compromising of a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.
As a Leisure Receptionist, your responsibilities will include:
- Checking people into the gym, managing across several systems
- Stock ordering
- Working with the management team to resolve any issues
- Handing out robes, towels and slippers for our famous Fire & Ice experience
- Looking after lost property
- Liaising with the membership team to support the signing up of new members
Previous experience in a leisure environment is not required, however some customer service experience and having worked in a fast paced environment would be useful. We are always looking for someone who:
- Has a happy positive attitude, and a great personality
- Is passionate about providing excellent guest experiences
- Works well under pressure
We are passionate about developing our teams, and there is scope for progression for anyone who excels within their role.
Belfry Benefits include:
- Learning & Development through on-the-job coaching & mentoring, in-house training and access to our online learning platform, The Belfry Campus.
- Discounted gym memberships and wellness programmes for personal growth.
- Mental health support and access to funded counselling.
- Healthcare schemes including life assurance, 24-hour GP services, and health cash-plans.
- Cycle2Work scheme supports sustainable travel.
- Annual Belfry Awards, long service recognition, and extra holidays for loyalty.
- Discounts at our resort's restaurants, bars, spa, and golf.
- Free parking, a subsidised taxi service, and complimentary meals during shifts.
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry prioritises giving back to our local community and protecting wildlife.
Our Values: Working here is more than 'just a job': we are a community that values each individual’s contribution and growth, whilst supporting each other's success. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - are the foundation of our culture.
If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.
Leisure Receptionist in Sutton Coldfield employer: The Belfry
The Belfry in Sutton Coldfield is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Head Greenkeeper, you will benefit from ongoing training, competitive salary, and unique perks like meal provisions and recognition rewards, all while working in a stunning environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Receptionist in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
