At a Glance
- Tasks: Lead a dynamic team to deliver exceptional meetings and events at a luxury resort.
- Company: The Belfry Hotel & Resort, an award-winning destination with a vibrant culture.
- Benefits: Competitive salary, wellness support, career development, and generous discounts.
- Other info: Join a supportive community committed to sustainability and personal growth.
- Why this job: Shape the future of events in a stunning environment while making a real impact.
- Qualifications: Extensive experience in event operations and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces, and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. The Belfry has undergone a major expansion and renovation with an investment of over 80 million, marking an exciting chapter in our history.
The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.
At The Belfry, we have beautiful event spaces. Our comprehensive and stylish meeting facilities comprise of 25 conference and banqueting rooms and can cater for a variety of events up to 1000 guests across multiple events in one day. From board meetings to full-scale conferences or product launches, we work with some huge brands and high-profile corporate clients. The resort also caters for more leisure-based events such as weddings, christenings, and birthday celebrations.
Being the largest department at the resort, our meetings and events department is responsible for over 6 million revenue annually, with a number of bars generating 1.6 million plus annual revenue. The department has a payroll budget of 1 million with around 120 team members.
Salary: The base annual rate for this role is 45,000.00 per annum, plus service charge.
About the role: As the Head of Meeting & Events Operations, you'll be at the heart of a dynamic team, playing a key role in shaping the future success of our meetings and events department during one of the most exciting years in The Belfry's history. The meetings and events operations are integral to our ongoing success, and your leadership will ensure we continue to exceed expectations and deliver exceptional events to our valued guests.
Key Responsibilities:
- Take full responsibility for the entire operation, managing 24 versatile conference rooms and the new 920-seater Masters Suite, the largest and most impressive space in the hotel.
- Actively contribute to revenue generation efforts by identifying new opportunities, managing client relationships, and developing strategies to maximise sales and profitability.
- Lead and inspire the largest department within the hotel, ensuring every event, from intimate meetings to grand conferences, runs smoothly and seamlessly.
- Implement strategic initiatives to drive excellence and maintain the highest standards of guest experience, from initial enquiry to event completion.
- Develop and mentor a high-performing team, nurturing a culture of collaboration, innovation, and customer-centric service.
- Be a key driver in the evolution of our meetings and events department, anticipating trends, optimising facilities, and identifying new opportunities for growth.
- Collaborate closely with senior management, sales teams, and other hotel departments to ensure that our meeting and events services continue to lead the way in the industry.
About you: Extensive experience in managing large-scale meetings and events operations, ideally in a hotel or conference environment. Demonstrates strong communication skills across various platforms, including email, presentations, and verbal communication. Able to articulate complex ideas clearly and persuasively to different stakeholders. Capable of working efficiently under tight deadlines, managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. Proven leadership skills, with the ability to motivate, guide, and develop a large team to achieve excellence. An exceptional understanding of the meetings and events industry, including market trends, technology, and client needs. A strong focus on operational efficiency and attention to detail. Excellent communication skills and the ability to build relationships with internal teams and external clients. A passion for delivering world-class events and a commitment to upholding the highest standards.
Belfry Benefits:
- Learning & Development: We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership.
- Wellness: Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support.
- Showing Our Appreciation: We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
- Making a Difference: Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values: Working here means being part of a supportive, values-driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Head of Meeting & Event Operations - Sutton Coldfield employer: The Belfry
The Belfry in Sutton Coldfield is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Head Greenkeeper, you will benefit from ongoing training, competitive salary, and unique perks like meal provisions and recognition rewards, all while working in a stunning environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Meeting & Event Operations - Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Meeting & Event Operations - Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
