At a Glance
- Tasks: Lead and inspire our reception team to deliver exceptional guest experiences.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant and dynamic workplace.
- Benefits: Enjoy competitive pay, health support, training opportunities, and discounts across the resort.
- Other info: Join a supportive community focused on sustainability and personal growth.
- Why this job: Be the heartbeat of our resort and make a real impact on guest journeys.
- Qualifications: Previous reception management experience in a large hotel is ideal.
The predicted salary is between 28066 - 31200 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world.
The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
The Reception & Guest Services team at The Belfry is the first smile guests see and the heartbeat of our resort. The base annual rate for this role is 28,601.97 per annum, plus service charge. This role is 40 hours per week and you will be working 5 days out of 7.
As Reception Supervisor you will be responsible for ensuring the smooth running and high performance of our fantastic reception team:
- Supervising, training and mentoring shift leaders and receptionists to ensure exceptional guest journey at all times
- Producing rotas according to business levels
- Following up queries where necessary on behalf of receptionists and shift leaders
- Performance management of the front office team, including job appraisals, observations, and identifying training requirements
- Providing excellent service to each and every guest
Previous reception experience within a large hotel environment in a management role would be ideal. We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Guest Service Supervisor - Reception in Sutton Coldfield employer: The Belfry
The Belfry in Sutton Coldfield is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Head Greenkeeper, you will benefit from ongoing training, competitive salary, and unique perks like meal provisions and recognition rewards, all while working in a stunning environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor - Reception in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Supervisor - Reception in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
