At a Glance
- Tasks: Deliver top-notch customer service and support the dynamic Golf Academy experience.
- Company: The Belfry, a leading golf resort with a vibrant team culture.
- Benefits: Competitive pay, wellness support, training opportunities, and generous discounts.
- Other info: Opportunities for career growth and a supportive community.
- Why this job: Join a passionate team and enhance guest experiences in a world-class golf setting.
- Qualifications: Knowledge of golf equipment and strong communication skills.
The predicted salary is between 12 - 13 £ per hour.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the Caterer’s Top 30 Best Places to Work.
The Golf Academy The Driving Range at the PGA National Golf Academy England is a cutting-edge golf destination where technology and passion for the game come together. Featuring a 35-bay Toptracer range and five high-tech studios equipped with the latest club-fitting and coaching technology, it delivers a truly world-class experience for golfers of all abilities. With over 6 million golf balls hit every year, the range buzzes with energy and activity. Our team plays a crucial role in bringing this experience to life, supporting everything from ball collection and customer service to professional golf coaching and precision club fitting. It’s a dynamic environment for anyone who loves golf and creating memorable guest experiences.
Salary
The salary for this role is £12.71 per hour, plus tips.
Key Responsibilities:
- Deliver excellent customer service at the Golf Academy desk, handling bookings, payments, and enquiries
- Ensure smooth day-to-day running of the driving range, including opening/closing procedures
- Operate and maintain ball collection equipment to keep full stock available
- Promote academy services and upsell to maximise revenue
- Follow all procedures, health & safety guidelines, and complete required checklists
- Maintain high standards of appearance, punctuality, and equipment care
- Support the wider team with additional tasks as needed
About you:
You will be a well-rounded team player, with a can-do attitude and eye on the commercials. You will also have the following:
- A good working knowledge of golf equipment
- Strong analytical skills to assess swing dynamics and equipment needs
- Excellent communication and interpersonal skills for effective customer interaction
- Passion for golf and commitment to enhancing player performance
Belfry Benefits
Learning & Development
We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Golf Assistant - Zero Hours in Sutton Coldfield employer: The Belfry
The Belfry is an exceptional employer, renowned for its commitment to employee wellbeing and development, as evidenced by our recognition in the Caterer’s Top 30 Best Places to Work. With a dynamic work environment at the PGA National Golf Academy, we offer extensive training opportunities, mental health support, and a culture that values sustainability and community impact. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests while enjoying generous benefits and career progression pathways.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Assistant - Zero Hours in Sutton Coldfield
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on The Belfry. Understand their values and what makes them tick. This way, you can show how your passion for golf and customer service aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, grab a mate and do some mock interviews. Focus on showcasing your knowledge of golf equipment and your customer service skills. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Dress to impress! Even though it’s a casual environment, looking sharp can make a great first impression. Show that you care about the role and the team by putting in the effort to look professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Golf Assistant position.
We think you need these skills to ace Golf Assistant - Zero Hours in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Golf:When you're writing your application, let your love for golf shine through! Mention any relevant experience or skills you have that relate to the game, as we’re looking for team players who are just as passionate about golf as we are.
Tailor Your Application:Make sure to customise your application to fit the role of Golf Assistant. Highlight your customer service skills and any experience with golf equipment. We want to see how you can contribute to our dynamic environment!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Belfry
✨Know Your Golf Stuff
Brush up on your knowledge of golf equipment and swing dynamics. Being able to discuss these topics confidently will show that you're passionate about the game and can connect with customers effectively.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. The Belfry values a can-do attitude, so think of situations where you went above and beyond to help someone out.
✨Show Your Team Spirit
The role requires being a well-rounded team player. Be ready to share experiences where you collaborated with others to achieve a common goal, highlighting your ability to support the wider team.
✨Embrace the Belfry Values
Familiarise yourself with the Belfry's core values: Make a Difference, Own Our Actions, Better Together, and Deliver Every Day. Think of how you can embody these values in your role and be prepared to discuss them during the interview.
