At a Glance
- Tasks: Deliver top-notch customer service and support the dynamic Golf Academy experience.
- Company: Join The Belfry, a leading golf destination with a vibrant team culture.
- Benefits: Enjoy competitive pay, mental health support, and career development opportunities.
- Other info: Great perks like discounts, free meals, and a commitment to sustainability.
- Why this job: Be part of an exciting golf environment and enhance player experiences every day.
- Qualifications: Passion for golf, strong communication skills, and a can-do attitude.
The predicted salary is between 26400 - 26400 £ per year.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state‑of‑the‑art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the Caterer’s Top 30 Best Places to Work.
The Driving Range at the PGA National Golf Academy England is a cutting‑edge golf destination where technology and passion for the game come together. Featuring a 35‑bay Toptracer range and five high‑tech studios equipped with the latest club‑fitting and coaching technology, it delivers a truly world‑class experience for golfers of all abilities. With over 6 million golf balls hit every year, the range buzzes with energy and activity. Our team plays a crucial role in bringing this experience to life, supporting everything from ball collection and customer service to professional golf coaching and precision club fitting. It’s a dynamic environment for anyone who loves golf and creating memorable guest experiences.
The salary for this role is £12.71 per hour, plus tips.
Key Responsibilities- Deliver excellent customer service at the Golf Academy desk, handling bookings, payments, and enquiries
- Ensure smooth day‑to‑day running of the driving range, including opening/closing procedures
- Operate and maintain ball collection equipment to keep full stock available
- Promote academy services and upsell to maximise revenue
- Follow all procedures, health & safety guidelines, and complete required checklists
- Maintain high standards of appearance, punctuality, and equipment care
- Support the wider team with additional tasks as needed
You will be a well‑rounded team player, with a can‑do attitude and eye on the commercials. You will also have the following:
- A good working knowledge of golf equipment
- Strong analytical skills to assess swing dynamics and equipment needs
- Excellent communication and interpersonal skills for effective customer interaction
- Passion for golf and commitment to enhancing player performance
We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our AppreciationWe recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a DifferenceSustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our ValuesWorking here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Golf Academy Assistant in Sutton Coldfield employer: The Belfry
The Belfry is an exceptional employer, renowned for its commitment to employee wellbeing and development, as evidenced by its recognition in the Caterer’s Top 30 Best Places to Work. With a dynamic work environment at the PGA National Golf Academy, employees benefit from extensive training opportunities, mental health support, and a culture that values sustainability and community impact. The resort's generous perks, including discounts, complimentary meals, and a focus on career progression, make it an attractive place for those passionate about golf and delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Academy Assistant in Sutton Coldfield
✨Tip Number 1
Get to know the team and the environment at The Belfry! Visit the Golf Academy, chat with current staff, and soak up the atmosphere. This will not only give you insights into the role but also show your genuine interest when you apply.
✨Tip Number 2
Show off your passion for golf during interviews! Share your experiences, whether it's about your favourite courses or how you've improved your swing. This personal touch can really set you apart from other candidates.
✨Tip Number 3
Be proactive in demonstrating your customer service skills. Think of examples where you've gone above and beyond for a customer, especially in a fast-paced environment. This is key for a role that revolves around creating memorable guest experiences.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows you're serious about joining The Belfry team and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Golf Academy Assistant in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Golf:When you're writing your application, let your love for golf shine through! Share any experiences you've had with the sport, whether it's playing, coaching, or just being a fan. We want to see that you’re genuinely excited about joining our team at the Golf Academy.
Tailor Your Application:Make sure to customise your application to fit the role of Golf Academy Assistant. Highlight relevant skills and experiences that match the job description, like customer service or knowledge of golf equipment. This shows us that you’ve done your homework and are serious about the position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts and present them logically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Belfry.
How to prepare for a job interview at The Belfry
✨Know Your Golf Stuff
Brush up on your knowledge of golf equipment and swing dynamics. Be ready to discuss how you can assist guests with their needs and enhance their performance. Showing genuine passion for the game will definitely impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role heavily focuses on creating memorable experiences for guests.
✨Show Your Team Spirit
The Belfry values teamwork, so be prepared to talk about your experiences working in a team environment. Highlight your can-do attitude and how you contribute to a positive atmosphere, especially in a dynamic setting like a golf academy.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how you would handle day-to-day operations at the driving range, including managing bookings and maintaining equipment. This shows that you're proactive and understand what the job entails.
