Spa Membership Advisor

Role Overview

This 30‑hour contract position requires 5 days per week. The Spa Membership Sales Advisor will drive spa membership growth, generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy at The Belfry Hotel & Resort.

Responsibilities

• Proactively generate new membership enquiries through outreach, tours, follow‑up calls, and prospecting activity.
• Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager.
• Conduct engaging spa tours that highlight facilities, benefits, and membership value.
• Convert leads into active members through strong relationship building and personalised communication.
• Maintain accurate leads, tracking, and reporting through membership CRM systems.
• Deliver a welcoming, professional, and premium experience for all prospective and current members.
• Respond promptly to enquiries via phone, email, and walk‑in appointments.
• Support new members through onboarding and introduction to facilities and services.
• Act as a brand ambassador for The Belfry, its standards, and its values.
• Support spa and leisure membership campaigns, promotions and events.
• Work collaboratively with spa, leisure, reception and marketing teams to maximise engagement.
• Ensure knowledge of spa facilities, treatments and benefits remains current and accurate.
• Assist with administrative duties relating to membership records and payments.

Qualifications

• Previous experience in sales, guest‑facing roles or hospitality environments.
• Confident communicator with excellent interpersonal and telephone skills.
• Target‑driven with a strong desire to achieve and exceed goals.
• Highly organised with strong attention to detail.
• Ability to work evenings, weekends, and flexible hours as required.
• Positive attitude with a professional and polished manner.

Desirable

• Experience in spa, wellness, leisure or fitness settings.
• Knowledge of membership sales processes and CRM systems.
• Understanding of premium guest experience standards.

Salary

The on‑target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum.

About The Belfry Hotel & Resort

The Belfry Hotel & Resort is an award‑winning hotel with over 300 luxurious bedrooms and suites, several restaurants and bars, event and meeting spaces, a leisure club and spa. It also boasts three world‑class golf courses, including The Brabazon, and is host to this year’s Betfred British Masters.

Company Culture & Benefits

We prioritise our team’s wellbeing with discounted gym memberships, wellness programmes, mental health support, and health schemes. We offer flexibility, career progression support, apprenticeships, mentoring, and access to an online learning platform. Employees receive free parking, a subsidised taxi service, complimentary meals during shifts, holiday bonuses, and participation in employee recognition awards.

Sustainability Commitment

The Belfry has earned a Silver Award from Green Tourism and GEO Certification. We invest in community initiatives, wildlife protection, and sustainable travel schemes. Our ESG values guide all operational decisions.

Core Values

Our firm believes in making a difference, owning our actions, better together, and delivering every day. These principles shape our culture and success.