At a Glance
- Tasks: Sell and manage resort facilities while ensuring excellent guest experiences.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community.
- Benefits: Competitive salary, wellness programmes, discounts, and career development opportunities.
- Other info: Dynamic environment with strong focus on team growth and sustainability.
- Why this job: Be part of a transformative resort experience and make a real impact.
- Qualifications: Experience in guest-facing roles and a passion for exceptional customer service.
The predicted salary is between 22000 - 30000 £ per year.
The Belfry Hotel & Resort is an award-winning destinationwith 450+ luxurious rooms and suites, a selection of vibrant restaurants andbars, versatile event and meeting spaces and a relaxing leisure club and spa.Our three exceptional golf courses - including the legendary Brabazon - arecelebrated around the world. Whether you're inspired by our iconic fairways,drawn to the tranquillity of the spa, excited by guest-facing roles, orenergised by the work behind the scenes, you'll find your place within ourdynamic and welcoming team.
The Belfry has undergone a major expansion and renovationwith an investment of over £80 million, marking an exciting chapter in ourhistory. The resort has been transformed with the addition of The MastersSuite, a stunning new event space, a state-of-the-art leisure club plus a hostof other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests.That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work andthe Sunday Times Top 10 Places to Work 2026.
Resort Desk
ResortDesk is the first point of contact for our guests, providing prompt andpersonalised assistance with room bookings, rate inquiries, and specialrequests. From dining, room reservations, spa days, the team work closely withReception, Food & Beverage, and Spa, we ensure smooth reservationprocesses, accurate information, and excellent service that sets the tone for amemorable stay.
The salary for this role is £26,436.80 per annum, plus tips.
About the role
- To sell, manage, and upsell The Belfry’sfacilities to their full potential, maximising all revenue opportunitiesto grow resort revenue, achieving targets and building clientrelationships.
- To be instrumental in the smooth andprofessional running of resort services through excellentinter-departmental communications
- To ensure that whichever method a clientchooses to communicate with The Belfry that the booking and queries aredealt with promptly and thoroughly
About you
The ideal candidate willhave had experience with guest-facing or telephone rolesand experience working in a spaReception or spa Reservations department
You will also be:
- Someone who genuinely enjoys providingexceptional customer service
- Driven to deliver guest and financial targets
- Able to develop strong relationshipswith your guests, teams and colleagues
- Ability to work on your owninitiative
- Great organisational skills
- An understanding of Opera, PremierSpa, Concept, Excel etc.
Learning& Development
We invest in our people through hands-on coaching, mentoring,and a wide range of in-house training, supported by our online learning hub,The Belfry Campus. Apprenticeships across multiple roles offer nationallyrecognised qualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.
Your wellbeing matters. In partnership with The Burnt ChefProject, we offer mental health support and funded counselling, alongside lifeassurance, 24/7 GP access, health cash plans, and menopause support. Wagestreamhelps you manage your earnings and savings, while our Cycle2Work scheme anddiscounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards,long service recognition, loyalty rewards, and additional holidays. Enjoygenerous discounts across the resort for you, friends, and family, pluseveryday savings through Perkbox. Free onsite parking and complimentary mealsduring shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do.Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, andGEO certifications. Our ESG led approach drives meaningful community impact andcharitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values drivencommunity. Our Belfry Beliefs - Make a Difference, Own Our Actions, BetterTogether, and Deliver Every Day - guide how we work, support one another, andsucceed together.
For The Belfry's privacy notice, click [here] . For Harri’s privacy notice click [ here ]
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Resort Experience Executive employer: The Belfry
The Belfry in Sutton Coldfield is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Head Greenkeeper, you will benefit from ongoing training, competitive salary, and unique perks like meal provisions and recognition rewards, all while working in a stunning environment that fosters both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Experience Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resort Experience Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
