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- Tasks: Lead the night operations, ensuring top-notch guest experiences and team support.
- Company: Join The Belfry, an award-winning resort with luxurious amenities and a vibrant team culture.
- Benefits: Enjoy perks like discounted gym memberships, wellness programmes, and access to mental health support.
- Why this job: Be part of an exciting expansion project while working in a supportive and community-focused environment.
- Qualifications: Experience in hospitality and strong customer service skills are essential; management experience preferred.
- Other info: Competitive salary with potential gratuities and opportunities for professional growth.
The predicted salary is between 22800 - 30000 £ per year.
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Nights Assistant Reception Manager, The Royal Town of Sutton Coldfield
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Client:
The Belfry
Location:
The Royal Town of Sutton Coldfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2c3112df0c6b
Job Views:
9
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you\’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there\’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That\’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
About the role
As Nights Assistant Reception Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.
As the Assistant Night Operations Manager, you will be:
- Assisting the Night Operations Manager
- Assisting in running the night operation across the resort and stepping up in the Night Operations Manager’s absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.
- Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
- Responsible for the health and safety of guests in house – record all accidents and incidents that may occur within the hotel for guests and staff
- Assisting with the Night Audit
- To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager.
- To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
- To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
- Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.
- To be a champion in your department for our waste management and ESG commitments
- To maintain a good working relationship with all colleagues, being able to motivate the night’s team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.
The on-target earning potential for this role is a £30,420.80 annual salary, comprising a base salary of £28,840.00 supplemented by an estimated £1580.80 in gratuities per annum, ensuring a rewarding compensation package.
Ideal Candidate:
At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before.
In addition, you will have:
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest
- Experience working with Opera is preferred but not essential
- An experienced manager who has led teams within a front office environment
- Experienced in taking ownership over your department and achieving financial and guest targets
- Able to develop strong relationships with your guests, team, and colleagues
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort\’s restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren\’t just words; they\’re the foundation of our culture and the essence of who we are.
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Nights Assistant Reception Manager employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with The Belfry's values and culture. Understanding their commitment to exceptional guest service and team support will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of The Belfry. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your role as Nights Assistant Reception Manager.
✨Tip Number 3
Highlight any previous experience in night operations or hotel management during your conversations. Being able to discuss specific scenarios where you successfully managed a team or resolved guest issues will set you apart.
✨Tip Number 4
Prepare questions that demonstrate your interest in the expansion project at The Belfry. Asking about how the new facilities will enhance guest experiences shows your enthusiasm for contributing to their growth.
We think you need these skills to ace Nights Assistant Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management, particularly in night operations. Emphasise any previous roles where you led a team or provided exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of The Belfry's values. Mention specific experiences that demonstrate your ability to manage a team and enhance guest satisfaction.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Nights Assistant Reception Manager role, such as problem-solving, communication, and leadership. Provide examples of how you've successfully used these skills in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at The Belfry and contribute to its ongoing expansion and commitment to guest satisfaction. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at The Belfry
✨Showcase Your Leadership Skills
As a Nights Assistant Reception Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you motivated your team to achieve high standards of service.
✨Demonstrate Customer Service Excellence
The role requires excellent customer service skills. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in past roles, especially during challenging situations.
✨Familiarise Yourself with the Company
Research The Belfry Hotel & Resort, its values, and recent developments, such as the expansion project. This will show your genuine interest in the company and help you align your answers with their goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
