Leisure Sales Membership Advisor

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. The on-target earning potential for this role is a £19,765.20 annual salary, comprising a base salary of £19,047.60 supplemented by an estimated £717.60 in gratuities per annum.

The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani-pedi station. The spa's renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4000 treatments monthly.

This role is a 30 hour contract for a fixed term period of 6 months, working 5 days out of 7. The Spa & Leisure Membership Sales Advisor will play a key role in driving spa membership growth at The Belfry Hotel & Resort. This role is responsible for generating new membership leads, converting enquiries, delivering exceptional guest engagement, and supporting the wider leisure sales strategy.

The successful candidate will be confident, proactive, and passionate about wellness, customer service, and sales performance. You will also be responsible for:

• Proactively generate new membership enquiries through outreach, tours, follow‑up calls, and prospecting activity
• Achieve monthly sales targets and KPIs set by the Leisure Membership Sales Manager
• Conduct engaging spa tours that highlight facilities, benefits, and membership value
• Convert leads into active members through strong relationship building and personalised communication
• Maintain accurate leads, tracking, and reporting through membership CRM systems
• Deliver a welcoming, professional, and premium experience for all prospective and current members
• Respond promptly to enquiries via phone, email, and walk‑in appointments
• Support new members through onboarding and introduction to facilities and services
• Act as a brand ambassador for The Belfry, its standards, and its values
• Support spa and leisure membership campaigns, promotions, and events
• Work collaboratively with spa, leisure, reception, and marketing teams to maximise engagement
• Ensure knowledge of spa facilities, treatments, and benefits remains current and accurate
• Assist with administrative duties relating to membership records and payments

The skills and experience required for the role are:

• Previous experience in sales, guest‑facing roles, or hospitality environments
• Confident communicator with excellent interpersonal and telephone skills
• Target‑driven with a strong desire to achieve and exceed goals
• Highly organised with strong attention to detail
• Ability to work evenings, weekends and flexible hours as required
• Positive attitude with a professional and polished manner
• Experience in spa, wellness, leisure or fitness settings
• Knowledge of membership sales processes and CRM systems
• Understanding of premium guest experience standards

We inspire and develop our team through on‑the‑job coaching and mentoring, in‑house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24‑hour GP services, and health cash‑plans, while our Menopause Support programme provides tailored assistance.

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa and golf, for you and your friends & family. Access to Perkbox provides discounts and vouchers for everyday use plus on‑the‑spot rewards for your hard work.

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.

Our Values: Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.