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- Tasks: Be the friendly face welcoming guests and managing their leisure experience.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at our resort.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact on guest experiences in a dynamic environment.
- Qualifications: Customer service experience is a plus; a positive attitude is essential.
Overview
As a Leisure Receptionist, yours will be the first face our leisure guests see when they walk through the door. You will also be responsible for:
- Checking people into the gym, managing across several systems
- Stock ordering
- Working with the management team to resolve any issues
- Handing out robes, towels and slippers for our famous Fire & Ice experience
- Looking after lost property
- Liaising with the membership team to support the signing up of new members
Requirements
Previous experience in a leisure environment is not required, however some customer service experience and having worked in a fast paced environment would be useful. We are always looking for someone who:
- Has a happy positive attitude, and a great personality
- Is passionate about providing excellent guest experiences
- Works well under pressure
We are passionate about developing our teams, and there is scope for progression for anyone who excels within their role.
About The Belfry
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year\’s Betfred British Masters. Whether you\’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there\’s a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history.
The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That\’s why we were named in the 2024 Caterer\’s Top 30 Best Places to Work, as well as Springboard\’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
Leisure and Wellbeing
Leisure The Leisure team at The Belfry Hotel & Resort look after the perfect place to keep fit and stay active with some of the best fitness equipment and facilities in the area. Our expert team are always on hand to welcome our guests and provide fitness advice, personal training sessions and fitness classes. We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Recognition and Benefits
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort\’s restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than \’just a job\’: we are a community that values each individual\’s contribution and growth, whilst supporting each other\’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren\’t just words; they\’re the foundation of our culture and the essence of who we are. If you\’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Salary
The on target earning potential for this role is £12.80 hourly rate, comprising of a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.
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Leisure Receptionist employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, bring your best self. Smile, be friendly, and show off that positive attitude. Remember, you're not just a candidate; you're the face of the experience they want to create for their guests.
✨Tip Number 2
Get familiar with the company culture before your interview. Check out The Belfry's website and social media to understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Ask about their training programmes or how they support team members' growth – it’ll highlight your ambition and eagerness to develop.
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Express your appreciation for the opportunity and reiterate your excitement about potentially joining their vibrant team!
We think you need these skills to ace Leisure Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that happy, positive attitude we love.
Tailor Your Application: Make sure to customise your application for the Leisure Receptionist role. Highlight any customer service experience or skills that relate to working in a fast-paced environment – it’ll make you stand out!
Show Your Passion: We’re all about providing excellent guest experiences, so share any relevant experiences where you’ve gone above and beyond for customers. It’s a great way to demonstrate your passion for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at The Belfry
✨Show Your Personality
As a Leisure Receptionist, you'll be the first face guests see, so let your personality shine! Be friendly and approachable during the interview. Share a bit about yourself and your passion for providing excellent guest experiences.
✨Demonstrate Customer Service Skills
Even if you don't have direct leisure experience, highlight any customer service roles you've had. Prepare examples of how you've handled challenging situations or gone above and beyond for customers in fast-paced environments.
✨Familiarise Yourself with The Belfry
Do your homework on The Belfry Hotel & Resort. Understand its values, recent renovations, and what makes it unique. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Prepare for Common Questions
Think about questions they might ask, like how you handle pressure or work in a team. Practise your responses, focusing on your positive attitude and ability to contribute to a vibrant team environment.