At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure exceptional service at our award-winning hotel.
- Company: Join The Belfry Hotel & Resort, a vibrant team in a luxurious setting.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at our resort facilities.
- Other info: Opportunities for growth, training, and a supportive community await you.
- Why this job: Be part of an exciting transformation and make a real impact on guest experiences.
- Qualifications: Passion for customer service; hotel experience is a plus but not required.
The predicted salary is between 12 - 13 £ per hour.
The Belfry Hotel & Resort is an award-winning hotel, home to 300 luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer.
RECEPTION & GUEST SERVICES
The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.
Salary
The on target earning potential for this role is £13.17 hourly rate, compromising of a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.
About the role
This role is for 24 hours over Friday, Saturday and Sunday. As a Guest Services Assistant, your role will be to:
- Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
- Ensure all Porters carry out their duties to departmental standards on a day to day basis.
- Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
- Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
- Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
- Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.
About you
- You are passionate about delivering a fantastic service to our guests.
- You enjoy engaging in conversation, talking about our products and the resort.
- You are a natural when it comes to selling.
- You are outgoing and enthusiastic.
- You have a can-do attitude and are proactive.
- Experience working in a hotel or resort could be helpful, but isn't required.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.
Our Values
Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.
Guest Services Assistant - Zero Hours - Sutton Coldfield employer: The Belfry
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee wellbeing and development. With a vibrant work culture that prioritises personal growth through extensive training programmes and internal promotions, team members enjoy a supportive environment where their contributions are valued. Located in the picturesque Sutton Coldfield, employees benefit from a range of perks including discounted leisure facilities, wellness support, and a strong focus on sustainability, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Zero Hours - Sutton Coldfield
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Belfry and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Services Assistant - Zero Hours - Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Belfry that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Belfry.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Belfry get a sense of who you are beyond your experience!
How to prepare for a job interview at The Belfry
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Belfry and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
