At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure exceptional service.
- Company: The Belfry Hotel & Resort is an award-winning destination with luxurious amenities and world-class golf courses.
- Benefits: Enjoy flexible hours, wellness programmes, discounts, and opportunities for personal growth.
- Other info: Be part of an exciting expansion project and contribute to a positive guest experience.
- Why this job: Join a vibrant team in a dynamic environment with a focus on community and sustainability.
- Qualifications: Passion for customer service; hotel experience is a plus but not required.
Guest Services Assistant - Zero Hours - Sutton Coldfield The Belfry Hotel & Resort is an award-winning hotel, home to 300 luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over 80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. RECEPTION & GUEST SERVICES The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort. Salary The on target earning potential for this role is 13.17 hourly rate, compromising of a base hourly rate of 12.71 plus a qualified estimate of 0.46 gratuities per hour. About the role This role is for 24 hours over Friday, Saturday and Sunday. As a Guest Services Assistant, your role will be to: Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly. Ensure all Porters carry out their duties to departmental standards on a day to day basis Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure. Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required. Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner. Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area. About you You are passionate about delivering a fantastic service to our guests You enjoy engaging in conversation, talking about our products and the resort You are a natural when it comes to selling You are outgoing and enthusiastic You have a can-do attitude and are proactive Experience working in a hotel or resort could be helpful, but isn't required Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.
Guest Services Assistant - Zero Hours - Sutton Coldfield employer: The Belfry
The Belfry Hotel & Resort is an exceptional employer, recognised as one of the best places to work in the hospitality industry. With a strong commitment to employee development through comprehensive training programmes and internal promotions, alongside a vibrant work culture that prioritises wellbeing and community engagement, team members can thrive both personally and professionally. Located in Sutton Coldfield, the resort offers unique benefits such as discounted leisure facilities, mental health support, and a focus on sustainability, making it an ideal workplace for those passionate about delivering outstanding guest experiences.
Contact Details:
The Belfry Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Zero Hours - Sutton Coldfield
✨Tip Number 1
Familiarise yourself with The Belfry Hotel & Resort's offerings, including their restaurants, bars, and leisure facilities. This knowledge will help you engage confidently with guests and provide them with accurate information, enhancing their experience.
✨Tip Number 2
Showcase your passion for customer service during any interactions you have with the team or during the interview process. Share specific examples of how you've gone above and beyond to assist customers in previous roles, even if they are not directly related to hospitality.
✨Tip Number 3
Demonstrate your enthusiasm for the role by asking insightful questions about the team dynamics and the upcoming expansion project. This shows that you're genuinely interested in being part of their journey and contributing to the hotel's success.
✨Tip Number 4
Network with current employees or alumni who have worked at The Belfry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Guest Services Assistant - Zero Hours - Sutton Coldfield
Exceptional Customer Service
Strong Communication Skills
Problem-Solving Skills
Attention to Detail
Teamwork and Collaboration
Proactive Attitude
Time Management
Ability to Handle Guest Queries
Knowledge of Hotel Services and Facilities
Sales Skills
Outgoing and Friendly Demeanour
Adaptability
Multitasking Abilities
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any roles where you interacted with guests, as this is crucial for a Guest Services Assistant.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering exceptional service. Mention specific qualities that align with the job description, such as being outgoing and having a can-do attitude.
Showcase Relevant Skills:In your application, highlight skills that are particularly relevant to the role, such as communication, problem-solving, and teamwork. Use examples from past experiences to demonstrate these skills.
Research The Belfry:Familiarise yourself with The Belfry Hotel & Resort, its values, and its services. Mentioning specific aspects of the hotel in your application can show your genuine interest in the position and the company.
How to prepare for a job interview at The Belfry
✨Show Your Passion for Customer Service
As a Guest Services Assistant, your enthusiasm for delivering exceptional service is key. Be prepared to share examples of how you've gone above and beyond for customers in the past, even if it's from a different role.
✨Know the Hotel Inside Out
Familiarise yourself with The Belfry Hotel & Resort's facilities, services, and local attractions. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Engaging in conversation is crucial for this position. Practice speaking clearly and warmly, and think about how you can make guests feel welcome and valued right from their arrival.
✨Emphasise Your Team Spirit
The Belfry values teamwork highly. Be ready to discuss how you work well with others, support your colleagues, and contribute to a positive team environment, as this will resonate with their company culture.
