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- Tasks: Assist customers in the Golf shop, providing excellent service and product recommendations.
- Company: The Belfry Hotel & Resort is an award-winning destination with luxurious amenities and world-class golf courses.
- Benefits: Enjoy flexible hours, discounts, wellness programmes, and opportunities for personal growth.
- Why this job: Join a vibrant team at a prestigious resort, contributing to exceptional guest experiences and sustainability efforts.
- Qualifications: Experience in golf retail and strong customer service skills are essential.
- Other info: Be part of a major expansion project and enjoy a supportive community culture.
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Golf Retail Assistant – Zero Hours, The Royal Town of Sutton Coldfield
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Client:
The Belfry
Location:
The Royal Town of Sutton Coldfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d2917d2db3ee
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you\’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there\’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That\’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
GOLF
The Belfry\’s renowned Golf team offers exceptional experiences across three courses: The Brabazon, The PGA, and The Derby. As a four-time host of the Ryder Cup and recent host of the British Masters, the Belfry is always committed to excellence. The Golf Shop, UK\’s largest, provides top-quality apparel and equipment. The Golf Operations team ensures smooth tee-offs, while the Golf Academy offers skill refinement with top tracer technology, custom fit equipment, and lessons from PGA professionals. From novices to seasoned players, The Belfry Hotel & Resort caters to all golf enthusiasts with passion and expertise.
The on-target earning potential for this role is £12.80 per hour, comprising a base salary of £12.21 per hour and supplemented by an estimated £0.59 in hourly gratuities.
About the role
Set within the busy Golf shop, you will deal with all customer enquiries in a friendly and professional manner, drive revenue and take opportunities to recommend relevant products whilst providing excellent guest service.
Key responsibilities of this role include:
– Assisting with the daily operation of the shop floor
– Ensuring excellent service, meeting and greeting customers
– Maximising revenue, advising customers and sharing your knowlegde
– Maintaining fantastic merchandising standards throughout the shop
– Maintaining product knowledge
– Assisting with returns and other general enquiries
About you
– Experience in golf retail either as part of a Golf Club or standalone sports business
– Exceptional customer service and communication skills
– Passionate about working in a high-quality retail environment that celebrates individual and team success
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort\’s restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren\’t just words; they\’re the foundation of our culture and the essence of who we are.
If you\’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
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Golf Retail Assistant - Zero Hours employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Retail Assistant - Zero Hours
✨Tip Number 1
Familiarise yourself with The Belfry's golf courses and their unique features. Being knowledgeable about the Brabazon, PGA, and Derby courses will help you engage with customers and demonstrate your passion for golf, which is essential for this role.
✨Tip Number 2
Network with current or former employees of The Belfry to gain insights into the company culture and expectations. This can provide you with valuable information that can help you stand out during the interview process.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of examples from your past experiences. The ability to provide excellent service is crucial in a retail environment, especially in a prestigious setting like The Belfry.
✨Tip Number 4
Stay updated on the latest trends in golf retail and equipment. Being able to discuss new products and technologies with customers will not only enhance their shopping experience but also demonstrate your commitment to the role.
We think you need these skills to ace Golf Retail Assistant - Zero Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in golf retail or customer service. Emphasise any specific skills that align with the responsibilities mentioned in the job description, such as product knowledge and exceptional communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for golf and retail. Mention why you want to work at The Belfry specifically, and how your values align with their commitment to excellence and community.
Highlight Relevant Experience: In your application, clearly outline any previous roles in golf retail or similar environments. Use specific examples to demonstrate how you've provided excellent customer service and maximised revenue in past positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at The Belfry. Mention any personal connections to golf or the resort, and convey your eagerness to contribute to their team and enhance the guest experience.
How to prepare for a job interview at The Belfry
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf during the interview. The Belfry is known for its exceptional golf experiences, so sharing your personal connection to the sport can help you stand out as a candidate who truly understands the brand.
✨Demonstrate Customer Service Skills
Since the role involves dealing with customer enquiries, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to assist customers, as this aligns with the company's commitment to excellent guest service.
✨Know the Products
Familiarise yourself with the types of products sold in golf retail, especially those offered at The Belfry's Golf Shop. Being knowledgeable about equipment and apparel will show that you're proactive and ready to engage with customers effectively.
✨Emphasise Teamwork
The Belfry values collaboration and community. Be sure to mention any experiences where you worked successfully within a team, as this will demonstrate that you align with their culture of supporting each other's success.
